Raul Pena C.
Every time I order an item they charge…
Every time I order an item they charge me right away, but after 2 weeks of waiting I call them and ask where my order is at. ? And they say oh it’s still being shipped from another facility. So why not inform the customer that it’s out of stock ?? Rather than making them wait without an exact shippping date ?
Response from eCosmetics.comAug 30, 2026
Thank you for your feedback. We kindly ask that you contact us directly so we can further assist with your order. Please note that an authorization is placed on your payment method at the time the order is submitted. Depending on your financial institution, the authorization may settle before the order is shipped. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. We look forward to hearing from you.