Imed B.
Very disappointed with the lead time…
Very disappointed with the lead time delivery I order 2 items over $120 Dec 7 and they say there is not a confirmation and the lead time is 6-8 days for the delivery it’s 12/20, other asked me if I want full refund…it’s a Christmas present that now she will not have on time until I don’t know. Not happy
Response from eCosmetics.comDec 21, 2024
Thank you for bringing this to our attention. Our standard shipping timeframe is an estimated 2-8 business days. Please be advised that we are experiencing slight shipping delays, which may result in some orders arriving outside our estimated standard shipping timeframe. We sincerely apologize for any inconvenience this delay has caused you. A representative has contacted you regarding this order. Please let us know if there is anything else we can do to improve your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.