Elizabeth
Awful fulfillment/shipping
I placed an order two weeks ago. Still no status on when the order will be fulfilled and shipped.
Response from eCosmetics.comSep 11, 2026
We’re truly sorry to hear about your experience and understand how disappointing and frustrating it must be to wait for an update on your order. This is certainly not the experience we want for our customers. We would appreciate the opportunity to look into this further and help provide more information regarding your order. Please reach out to our Customer Care team with your order number so we can review the situation and assist you directly. Our team is available Monday through Friday from 8:00 a.m. to 9:00 p.m. EST, and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST.


