eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comSep 14, 2026

Thank you for taking the time to share your feedback! We’re glad to hear that you’re able to find the products you’re looking for with us. We’re sorry for the frustration caused by pricing differences during our LIVE events and the longer-than-expected delivery times. We completely understand how disappointing it can be when the price shared during a LIVE does not match what you see on our website. Please note that our LIVE shopping events and website operate as separate purchasing platforms; therefore, the pricing and promotional options available through each may vary. We truly appreciate you bringing these concerns to our attention, and we’ll be sure to share your feedback with our team. A Customer Care Representative has also reached out to you via email to further assist with your concerns. If you ever have any questions or concerns, our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 13, 2026

Thank you for your review! We’re delighted to hear that you’re enjoying your product and found the ordering process easy. We truly appreciate your business and look forward to assisting you again!

Response from eCosmetics.comSep 13, 2026

Thank you for your review! We’re delighted to hear that our website was easy to navigate and that you quickly found the Fresh eye cream you were looking for. We truly appreciate your support and hope you enjoy your purchase!

Response from eCosmetics.comSep 13, 2026

Thank you for your review! We’re delighted to hear that you’re pleased with your product. We look forward to seeing you again!

Response from eCosmetics.comSep 14, 2026

Thank you so much for your review! We’re happy to hear that you had an easy ordering experience with us. If there’s anything we can do to make your experience a 5-star one, please let us know! If you need assistance, we can be reached via chat, email, or phone are Monday through Friday, 8:00 AM to 9:00 PM, and Saturday and Sunday, 9:00 AM to 7:00 PM EST.

Response from eCosmetics.comSep 14, 2026

Thank you for your review. We sincerely apologize for the frustration and concern this experience has caused. Please rest assured that only one completed charge was processed for your order. Any additional amounts you may see are temporary pending authorization holds resulting from multiple payment attempts, not completed charges. These holds should be released automatically within a few business days, depending on your financial institution’s processing time. A member of our Customer Care team has also contacted you directly to provide further assistance. Our team is available Monday through Friday from 8:00 a.m. to 9:00 p.m. EST and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST.

Response from eCosmetics.comSep 14, 2026

We sincerely apologize for any confusion or frustration regarding your experience. We understand how important it is for promotional offers and discounts to be clear and easy to understand. We strive to provide transparent information throughout the ordering process and regret that this was not your experience. We would appreciate the opportunity to review your concerns and clarify what occurred. One of our Customer Care Representatives has reached out to you to provide further assistance and address your concerns. If you ever have any questions or concerns, our Customer Care Representatives are available via email, chat, or phone Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comSep 14, 2026

TP: Thank you for taking the time to share your feedback. We’re sorry for any confusion regarding your subscription and payment options, and we appreciate the opportunity to assist. A Customer Care Representative has also reached out to you via email to provide further assistance and address your concerns. If you ever have any questions or need assistance, our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and Saturday and Sunday, from 9 a.m. to 7 p.m. EST.