eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comSep 15, 2026

Thank you for your review! We are sorry to hear about your concerns regarding the delivery timeframe. We appreciate the opportunity to clarify the status of your order. Your order was shipped on the first business day within our standard 2–8 business day shipping timeframe and is currently in transit. A member of our Customer Care team has already reached out to you directly via email with additional information regarding your order, including the latest tracking details and estimated delivery date. Should you need any further assistance, our Customer Care team is always available via email or by phone at 1 (800) 349-8192, Monday through Friday from 8:00 AM to 9:00 PM EST, and Saturday and Sunday from 9:00 AM to 7:00 PM EST. We’ll be happy to assist further.

Response from eCosmetics.comSep 15, 2026

Thank you for sharing your experience! We’re glad you were able to take advantage of our available deals and that your order shipped out promptly. We truly appreciate your support and hope you enjoy your purchase!

Response from eCosmetics.comSep 16, 2026

Thank you for sharing your feedback. We sincerely apologize for the delay in receiving a response. We are currently experiencing a significantly higher volume of emails than usual, which has resulted in longer response times. We understand how frustrating it can be to wait for assistance. We would appreciate the opportunity to assist you with your concerns. Please reach out to us with your order number so we can look into this further and provide you with an update. Our Customer Care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and Saturday and Sunday, from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comSep 15, 2026

Thank you for your feedback. We sincerely apologize for the extended response time. Our customer care team is currently experiencing a higher-than-usual volume of inquiries, which has resulted in longer response times than normal. We truly appreciate your patience and understanding while we work through the backlog. Unfortunately, when viewing your tracking information, it shows your package is "Return to Sender." This may be due to an insufficient address or delivery issues at this address. One of our customer care representatives has reached out to you to assist you with this as soon as possible. Our customer care representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 15, 2026

Thank you for your wonderful 5-star review! We're so happy to hear that you found our pricing to be great and that your order was packaged well. We truly appreciate your support!

Response from eCosmetics.comSep 16, 2026

Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced. Due to a high volume of inquiries, there may be some delays in responding to emails. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 21, 2026

Thank you for your feedback. We sincerely apologize for the delay in responding to your emails and for the frustration caused by the lack of updates regarding your order. We are currently experiencing a high volume of inquiries, which has resulted in longer response times. Additionally, our live chat is temporarily unavailable due to the high volume of inquiries we are receiving. It appears that your order was marked as delivered on September 19. One of our Customer Care representatives has reached out to you directly to further assist you with the status of your order and confirm that it was received. Our Customer Care team is available Monday through Friday from 8:00 AM to 9:00 PM EST, and Saturday and Sunday from 9:00 AM to 7:00 PM EST.

Response from eCosmetics.comSep 15, 2026

Thank you for taking the time to share your experience and for giving us the opportunity to address your concerns. We sincerely apologize that the Parfums de Marly Delina La Rosée Eau de Parfum – 2.5 oz was missing from your order. We understand how frustrating and disappointing this must have been. We contacted one of our separate shipping facilities to investigate the missing item and sent an email to you on 9/11 offering a resolution. Unfortunately, it appears the email may have been filtered into your spam or promotions folder, and we sincerely apologize that this delayed the resolution of your concern. A member of our Customer Care team has reached out to you by both phone and email to assist with resolving this matter promptly. If you need to reach us, we are available Monday through Friday, 8:00 AM to 9:00 PM, and Saturday and Sunday, 9:00 AM to 7:00 PM EST.