Sarah H.
Frustrating experience
I don't understand why communication is so bad. I placed an order 21 days ago, I emailed them last week about my order and they said they were having supply issues. They shipped it the next day but only received one of the two items. I have been charged for both the the whole order is listed as 'shipped' with just the one tracking number. I have emailed twice and still haven't gotten a response. So frustrating.
Response from eCosmetics.comSep 21, 2026
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be to experience delays and difficulty receiving a timely response. We’re currently handling a higher-than-usual volume of inquiries and orders, which has resulted in longer response and processing times. We understand this is not the experience you expected and appreciate your patience and understanding as our team works to assist customers as quickly as possible. One of our representatives has reached out to provide further assistance and address your concerns. Our Customer Care representatives are available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST. Please feel free to contact us with any questions or concerns so we can assist you as quickly as possible.