Jessie L.
Absolutely terrible experience
Absolutely terrible experience. I placed an order and waited an entire month without receiving my items. I called customer service four or five times during that time, and every single time they just told me to keep waiting. I finally got tired of waiting and called to cancel my orders. They canceled two orders, but I only received one refund. I’m still missing the refund for the other order, and now I can’t even get through to customer service. This has been extremely frustrating and such a waste of my time. I have never experienced customer service this bad. I definitely will not order from this website again.
Response from eCosmetics.comSep 22, 2026
Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you experienced. We understand how disappointing it can be to wait longer than expected for an order and then have difficulty reaching our team regarding a refund. We are currently experiencing a higher-than-usual volume of customer inquiries, which has resulted in longer response times than normal, and we truly appreciate your patience and understanding. We would appreciate the opportunity to look into your concerns and make sure everything has been properly addressed. A member of our Customer Care team has reached out to you directly to provide further assistance. Our Customer Care Representatives are available via email or chat Monday through Friday from 8 a.m. to 9 p.m. ET, and Saturday and Sunday from 9 a.m. to 7 p.m. ET.