eCosmetics.com Reviews | Read Customer Reviews of ecosmetics.com

eCosmetics.comReviews of ecosmetics.com

4.67,978 reviews
Cosmetics & Makeup
2930 Gateway Drive, Pompano Beach, Florida

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eCosmetics.com

About eCosmetics.com

Looking for eCosmetics Reviews - Is eCosmetics.com legit?Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market.Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.

eCosmetics.com (ecosmetics.com) has 7,978 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Website: ecosmetics.com
Category: Cosmetics & Makeup
Location: Pompano Beach, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 56% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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eCosmetics.com reviews

7,978 approved reviews, newest moderated first

C Z.
Sep 22, 2026
Really fast service.
Really fast service.
Response from eCosmetics.comSep 23, 2026
Thank you for the 5 star review!
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Lynnette P.
Sep 22, 2026
Order shipped one product
Order shipped one product. No updates in 2 weeks. Bill was over $1700 and no response from customer service at this time. Unable to get through on chat and emails have been ignored. UPDATE: AFTER posting this, customer service has reached out and let me know they will be shipping the items, minus a couple on wait. Will update when remedied 4:08 9/24
Response from eCosmetics.comSep 23, 2026
We’re truly sorry to hear that you’ve continued to experience difficulty reaching our team, and we understand how frustrating this must be after making multiple attempts to contact us. We would genuinely appreciate the opportunity to look into your concerns and assist you directly. Since we’re unable to locate your order from the information currently available, please accept the “Information Requested” prompt on this review so we can obtain your order details and investigate the matter further. You may also contact our Customer Care team directly with your order number, and we’ll be happy to review the situation and assist with next steps. Our Customer Care team can be reached by email or phone. If you prefer to speak with a representative, our phone lines are available Monday–Friday, 8 AM–9 PM EST, and Saturday–Sunday, 9 AM–7 PM EST. We sincerely hope you’ll give us the opportunity to review what happened and work toward a resolution. Your concerns are important to us, and we want to make sure they receive the attention they deserve.
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Trang
Sep 22, 2026
Absolutely terrible experience
Absolutely terrible experience. I placed an order and waited an entire month without receiving my items. My last order, they didn’t send me gift card until I contacted them. I tried to contact customer service by email and chat for many times but they didn’t reply me. I definitely will not order from this website again and will talk to all my friends that.
Response from eCosmetics.comSep 23, 2026
We sincerely apologize for the delay and the frustration this experience has caused. We completely understand how disappointing it must have been to wait so long for your order. Unfortunately, unforeseen circumstances contributed to the delay, and we truly regret the inconvenience. We also apologize for the difficulty you experienced in reaching our team. We have recently been handling a higher-than-usual volume of inquiries, and our team is working diligently to respond to customers as quickly as possible, addressing messages in the order they are received. We’re sorry that this resulted in a longer wait for a response. We would truly appreciate the opportunity to address your concerns, look into what happened, and assist you further. Please reach out to our Customer Care team with your order number or the email address associated with your order. Our Customer Care team is available Monday through Friday from 8 AM to 9 PM ET and Saturday and Sunday from 9 AM to 7 PM ET.
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Mey
Sep 22, 2026
The best prices.
Excellent discounts and 100% authentic products; don't hesitate to shop at eCosmetics. I will definitely keep shopping here.
Response from eCosmetics.comSep 23, 2026
Thank you for your wonderful 5-star review! We appreciate your continued support and look forward to your next shopping experience with us!
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Mary F.
Sep 22, 2026
The coupon went through then when I…
The coupon went through then when I paid I was charged regular price.
Response from eCosmetics.comSep 22, 2026
We’re very sorry to hear about your experience. We understand how frustrating it is to see a coupon go through, only to be charged the regular price at checkout. That’s certainly not the experience we want for our customers. Thank you for bringing this to our attention. One of our Customer Care Representatives has already reached out to assist you further, and we’re here to help however we can. Our team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday
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Estill A.
Sep 22, 2026
Could’nt find our makeup anywhere at an…
Could’nt find out makeup anywhere at an affordable price til we found your website . Thanks very much !
Response from eCosmetics.comSep 22, 2026
We're so happy you found our website. We appreciate your kind words.
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R. A.
Sep 22, 2026
waited an extremely long time to get my…
waited an extremely long time to get my items that were shown as available on the site but in their system it was backordered. Very frustrating. I ordered 8/27 and I just received my last item 9/21.
Response from eCosmetics.comSep 22, 2026
Thank you for your feedback. We’re sorry for the delay and truly appreciate your patience. Our standard shipping timeframe is an estimated 2–8 business days, but we’re currently experiencing delays with some popular items. We’d appreciate the opportunity to look into your concerns and provide you with an update on your order. Please reach out to us with your order number so we can assist you further. Our Customer Care Representatives are available via email or chat Monday through Friday from 8 a.m. to 9 p.m. ET, and Saturday and Sunday from 9 a.m. to 7 p.m. ET.
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Linda M.
Sep 21, 2026
The price was very nice and super fast…
The price was very nice and super fast shipping in well packaged container. I'm very happy !!!
Response from eCosmetics.comSep 22, 2026
We are so happy to hear that you are pleased with the price and the shipping! Thank you for your wonderful feedback.
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