eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comOct 5, 2026

Thank you for sharing your experience with us. We sincerely apologize that the 25% off coupon did not work when you first tried to apply it, and we understand how frustrating it can be when a promotional code is not accepted at checkout. That being said, it does appear that the discount was ultimately applied successfully to your order. A member of our Customer Care team has also reached out to you directly so we can address any additional concerns you may have and make sure everything is taken care of. You can also contact our Customer Care team directly by email or phone, and we’ll be happy to assist. Our hours of operation are Monday through Friday from 8 AM to 9 PM EST and Saturday and Sunday from 9 AM to 7 PM EST.

Response from eCosmetics.comOct 5, 2026

We’re so glad we carry your go-to conditioner and that you’re enjoying the free shipping! Thanks for shopping with us and sharing your review!

Response from eCosmetics.comOct 5, 2026

We’re very sorry to hear that you did not receive the follow-up call you were expecting, and we sincerely apologize for the delay in getting back to you. We’re currently experiencing a much higher-than-usual volume of email inquiries, which has unfortunately impacted our response times. A member of our Customer Care team has reached out to you directly to assist with your concern and provide update on you order. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comOct 5, 2026

Thank you, Karen! We’re so glad you found shopping easy and enjoyed our selection and discounts. We hope to see you again soon!

Response from eCosmetics.comOct 2, 2026

Thank you for your feedback! We are happy to hear you found the item you wanted! Enjoy your order!

Response from eCosmetics.comOct 2, 2026

Thank you for your feedback! We’re very sorry to hear that you’re still waiting for an update and sincerely apologize that you have not yet received the timely response you were expecting. We understand how frustrating it is to reach out for assistance and continue waiting for both a response and an update on your order. We’re currently experiencing a much higher-than-usual volume of email inquiries, which has unfortunately impacted our response times. Our team is working through all inquiries as quickly as possible, and we sincerely apologize for the frustration this has caused. member of our Customer Care team has reached out directly to assist you further and provide an update on your order. Our team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST should you need any additional assistance.

Response from eCosmetics.comOct 2, 2026

Thank you so much for your wonderful 5-star review! We’re delighted to hear that you found the product you were looking for and had an easy ordering experience. We truly appreciate your support!

Response from eCosmetics.comOct 2, 2026

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the frustration caused by the difficulty in receiving timely updates regarding your order. We understand how disappointing it can be to wait for an update, and we sincerely apologize for the delay in our response as well. We are currently experiencing a much higher-than-usual volume of emails, and our team is working diligently to respond to everyone as quickly as possible and address each customer’s concerns. We’d appreciate the opportunity to look into your order and assist you further. Please contact our Customer Care team with your order number so we can review the situation and work toward a resolution. If you prefer to speak with a representative directly, our Customer Care team is available Monday through Friday from 8 AM to 9 PM EST and Saturday and Sunday from 9 AM to 7 PM EST.