eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comOct 5, 2026

Thank you for taking the time to leave a review. We’re sorry you didn’t receive your order confirmation. Occasionally, confirmation emails can be filtered into spam or promotional folders, which can make them easy to miss. We’ve reached out to you directly to make sure you have all the information you need regarding your order. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us with any other questions or concerns so we can quickly assist you.

Response from eCosmetics.comOct 5, 2026

Thank you for the positive feedback!

Response from eCosmetics.comOct 5, 2026

Thank you for sharing your feedback, Kathleen. We sincerely apologize for the delay with your order and for the difficulty you experienced reaching our Customer Care team. We understand how frustrating it can be to wait for an order without receiving the updates you expected. Unfortunately, we experienced an unexpected inventory delay with this item and were unable to provide a confirmed shipping date. We also apologize that you did not receive a timely response to your email. Our team has been experiencing a much higher-than-usual volume of emails and is working to respond to customers as quickly as possible. We’re glad you were able to speak with one of our representatives, and we would be happy to confirm the status of your refund or assist with any remaining concerns. Please contact our Customer Care team with your order information so we can take a closer look. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 5, 2026

We’re sorry this has been so frustrating. We work directly with the carrier to help locate missing shipments and review the available delivery details, including GPS data showing where the delivery was recorded. We understand you still haven’t located your package and would appreciate the chance to take another look. Please share your order number so we can review your case and follow up directly.

Response from eCosmetics.comOct 5, 2026

Thank you for your feedback! We sincerely apologize for the disappointment you experienced when your preferred shades were unavailable. We completely understand how important finding the right shade is, especially when trying a new product. We want our customers to feel confident and satisfied with their purchases, which is why we offer our 100% Satisfaction Guarantee. A member of our Customer Care team has reached out directly to assist you further and address your concerns. We truly appreciate you giving us the opportunity to help.

Response from eCosmetics.comOct 5, 2026

Thank you! We’re so happy you loved the prices and that everything arrived well packaged. We look forward to having you shop with us again!

Response from eCosmetics.comOct 5, 2026

Thank you for your review and your recent order! We’re happy you’ve been able to find your favorite hand cream at a great price. We hope you enjoy it when it arrives!

Response from eCosmetics.comOct 5, 2026

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, especially regarding the product presentation. We understand how important it is for an order to arrive as expected, and we’d appreciate the opportunity to look into your concerns further. A customer care representative has reached out to you for further assistance. Our Customer Care representatives are available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST. Please feel free to contact us with any questions or concerns so we can assist you as quickly as possible.