Eco Shield Pest ControlReviews of ecoshieldpest.com

One Star – Deceptive Business Practices and Unauthorized Charges I had a terrible experience with EcoShield. I was misled by their salesman, Matt Montalvo, who assured me that I was only signing a receipt for a one-time service. I made it very clear that I did not want to be enrolled in any kind of ongoing agreement. He reassured me it was just a formality. To my shock, a month later, my credit card was charged an additional $319.88, and I discovered they had enrolled me in a contract without my consent. When I contacted customer service (on a recorded line), they were dismissive and rude. Instead of helping me, they informed me that canceling would incur an additional cancellation fee—even though I never agreed to any contract in the first place. This felt like a scam from start to finish. I ended up in collections and paid for services I never received and never agreed to. The entire experience has been stressful, dishonest, and deeply disappointing. I strongly caution others to avoid this company.

Service terrible, had mites, still have them, no changes . Impossible to contact, spent 2 hr on hold, got transferred to India, couldn’t understand, what Steve was saying, he’s Steve , like I’m Mike Tyson. Got transferred to another department, waited for 30 min, finally they hanged up on me. Called again , same scenario. Can’t email either. Impression, nobody cares, nobody gives a s.., strongly don’t recommend. Find another company or nothing at all, at least won’t waste your money.

Worse than a 1 star!! We had ecoshield 3 years ago, and they were fine then. The sales guy Zach at the time was very nice and very pleasant to visit with…..a couple years later, we signed up with Joshua’s and it was TOUGH to cancel with ecoshield…they wouldn’t say no…til I had to start yelling. Ecoshield just stopped by again to get more business... they guy knew his stuff for sure, but then when I told him “we’re gonna say no on this one," he stormed off in a huff…..WOOOOWWW. So glad I said NO to THAT dude!! He had such an attitude. NO WONDER THEIR REVIEWS ARE DOWN!!!

Management/office staff are the WORSE; Do NOT return phone calls promptly, IF at all!! Actual Worker Employees Will, Dylan, J-Von and Arjay are Excellent, Customer Service oriented and are 180 from office employees. Rating is composed of -1- star for management staff and -5- Stars for these employees: thus the -3-. To be honest, if we had checked Reviews prior to having Eco do the job, we would NOT have used them: an almost --90%-- Negative rating!! WOW (edited 4/27/25 to more clearly state the difference between the REAL Workers and the management/office staff!!)

I had a terrible experience with this company. I wanted to cancel my contract. I called before the last treatment had been performed, and I was told that I would lose that service since they didn’t have the ability to cancel the auto renew in advance. I made a note to call back after the service had been performed, and I called the number they provided. After a 10 minute hold, the person I reached told me that I’d need to speak with someone else. After waiting another 15 min, I got a new rep who asked me repeatedly why I wanted to cancel as if I owed them an explanation. After another 5 min on hold, they finally canceled the plan. 33 min! While the salesperson and technician have been very nice, the customer service is horrible. They’re clearly hoping for callers to throw in the towel. Thumbs down!

They require an annual contract that will automatically renew unless you speak with a representative on the phone. You will not be able to reach that representative - ever. If you try to select another person at Ecoshield to get around the problem, they will not be able to help you cancel the next contract. You will have to cancel your credit card

If I could give 0 stars I absolutely would. The door to door sales tactics are repulsive. They never mentioned to my wife that this would be a "2 year contract". When I lost my job, I called in January 2025 to cancel. I spent over 45 minutes on the phone getting jerked around trying to cancel. They "settled" on allowing me to cancel with one more service for another $129 in April. Come April, they texted my wife saying they were trying to get in touch with her about my call in January. I just called again (for another 10 minutes) to cancel - they said after my service next week I will need to contact them again to cancel. What a joke of a company! DO NOT SIGN UP FOR THIS!

Not only do they not tell you it's a 24 month contract for the "discount rate" that you can pay back if you cancel, but they give you a one time $25 discount when you call to cancel in an attempt to keep you. I had a quarterly service and needed a follow up appointment that would take a week. I could go to Home Depot the same day without the hassle. Avoid this scam. I'm stuck with them for another year and will leave this same bad review after each service.