Eco Shield Pest ControlReviews of ecoshieldpest.com

I wish that I read these comments before Signing a contract with this TERRIBLE COMPANY ON 6/211 had an initial service for wasps Seemed effective but three days later I needed another treatment problem I texted my rep. He said that he would get someone to come out No response to second text Those messages were deleted by someone at ECO I CANCELLED AGREEMENT AFTER I GOT An email for second treatment Told them staff was incompetent Will not pay termination fee

Mr. Connor (NE Ohio) came to my home and was quite professional and no overselling. Very professional and polite.

Terrible customer service, they drive you nuts with "confirm confirm confirm" appointments by phone, email, and text. Then change the appt. on their own without notification. 0 respect for people's time, especially those paying their way. When you call in, you get the vicious overseas runaround from dept to dept getting nowhere, another hour wasted dealing with no one that can do anything other than transfer you to another dept that will do nothing. I researched (after the service unfortunately) ecoshield, they have multiple complaints and a class action lawsuit, and after 1 experience with them, I totally understand why that is. Don't waste your money or your time with this company, unless you have more of both than you know what to do with it.

Avoid at all costs. Scammers who will continue to charge you after services have been terminated. Originally I signed a contract for pest control due to me living near a wooded area and hoping to keep the house clear of various pests. After several appointments I did not really notice a change and elected to terminate my contract. Although I still had some service left on the contract, the support staff I worked with initially was able to terminate the contract after a final session which I approved. After that session, I made my final payment and received a confirmation my contract was terminated. To my surprise I had a technician come out 3 months later and spray since I was not home. Then I got a friendly email for a $150 charge for a spray that I did not order, did not authorize, and did not have a contract for. I called the support team who reviewed my account, verified my contract was terminated, verified the service was not requested nor approved, and agreed that the charge was not valid. A supervisor was requested who approved the $150 credit to my credit card and assured me I would see the credit card within a week. A week later I did not see a credit on my statement so I was forced to call my credit card company who recommended I do a charge back which I completed. I considered the case closed, especially since they agreed the charge was unauthorized and that they would return it, however to my surprise yet again I received an email that my account (which was supposed to be deleted) will incur a $150 balance due to the chargeback from my credit card. I proceeded to talk to the support team again who informed me that a supervisor would need to remove the balance. However, a supervisor was not available so they would be unable to rectify the balance issue until Thursday (2 days later). I stated that it is not only shocking but unacceptable that not a single supervisor in the organization was in the office to assist with an escalation and pushed for a name and phone number for me to call the next day. I did ask for the employee's direct line, last name, or employee # to reference for my case and they stated it was against policy. At the time of writing this review I am going to have to wait until tomorrow, but this has been a horrible experience all around. I can only imagine that this will not be rectified and I will continue to have to chase this issue over the coming months. In the meantime, I am opening a case with the BBB due to these malicious practices. Although google ratings has a 4.8 (most likely bought reviews), look into other sites like Yelp or Trust Pilot and you will see ratings of 1.3 and 1.5. Avoid at all costs. Update from next morning: Still no resolution. I continue to get bounced around multiple departments without anyone transferring me to a supervisor to remove the false balance. I will most likely need to wait for the BBB to provide resolution on my behalf. Update from the next afternoon: Spent several hours being bounced between multiple departments again where I had to repeat the issue multiple times. The representatives tried to blame me for not responding back to a text message that a tech was coming out (even though I was told I could ignore these after my contract was completed). I never was able to speak to a supervisor once from any department after multiple phone calls. However, Via (company response and email below) was able to rectify the issue over email after this review was posted. I appreciate her help with the resolution, but it was asinine it took a google review and an email for someone to assist me. If you have issues with the company, don't bother calling as you will never be able to get ahold of a supervisor....just email them

They are horrible!!!! Had their service for 3-4 months. Had them come out over and over and over... still as many bugs as we had when we first signed up. Called to cancel the service, and they charge at $250 early termination fee. I explained to them I had them come out and retreat and retreat and retreat and retreat and still never any improvement in pests. All they kept doing is referring back to their contract... would not truly listen to the fact that their service never worked... and the fact I gave them many chances. When they would come out to retreat, the technician never knew why they were there... although I spent time on the phone with someone to explain why I needed retreatment. I get there is a contract... but that is assuming the services actually work... and their service does not... Call me before you sign up 704-964-3072. I don't want anyone else to be part of this con job. They have no clue about customer experience or valuing customers. All they care about is sticking to the legal jargon in their contract for services that don't work.

Bad products and worse service

They forged my name to the contract and refused to cancel until i proved to them i didn't sign the contract. I might have a good case against them if any good attorney out there, treatment is messy and not effective, lots or white grains thrown around the yard looks like regular ant bait, Worst customer service i have ever experienced, I felt like i was scam!!!!!!

When they approached they convinced Us & promised that all types of insects , ants , flying insects & roaches will be gone and We will be having an insect & roaches free home. Nothing happened as promised & the result was that all types of insects & roaches were there as seen before the treatment. I just accepted that I was duped & moved forward by being more careful in the future before paying someone for these services. Now when We told them that We don’t need their services anymore they have sent Us a cancellation charges bill ( that’s the first time I am seeing something like this)