eBagsReviews of ebags.com

The company is completely irresponsible. The customer service is basically doesn't exist. The customer service phone line is never picked up by nobody and simply drops off on customers. 2 day shipping took about a month in my case only to learn that they send me the wrong bag. One week of trying to reach somebody online or over the phone resulted in complete ignorance from ebags side. Finally when I was able to request replacement of the bag they promised to send 2 day shipping which turned out to be 10 days shipping to only again learn that they send me a wrong idem second time. I asked to anybody from the management to call me via emails, chats and reps promised that management will get back. Nobody ever got back! Send everything back to them and asked for refund. It took about 10 emails back and force in order to get some type of commitment for refund from ebags but guess what , 1 months later I still have not received my refund. Now I am trying to return about $700 I spent of very expensive items through my bank and credit card protection feature. I also found many customers having similar issues with ebags, looks like its a big fraud! Be very careful! Good price has an actual price of fraud.

i purchased a roller briefcase from ebags. The roller mechanism broke 90 days after purchase. When i contacted ebags regarding a return and refund, they indicated that they only handle returns for up to 30 days following purchase. They gave me the manufacturer contact info and told me to contact them about a possible return. Ebay completely divorces themselves from any responsibility even though i purchased the bag directly from them. i know what will happen with the manufacturer. I will get the run-around and, at best, the opportunity to get another poor quality product from them. Don't purchase anything from ebay unless you are willing to accept that they will not stand behind what they sell to you.

I have been an eBags customer since May 2012. And during that time, I had never had an issue with eBags. I recently moved to a new apartment building on a busy street that does not have a concierge. All deliveries are left in front of the door outside the building or just inside the building in the lobby (despite tenants’ request that packages be left in front of their apartment doors). I placed two orders with eBags for the first time from this address and I never received the orders. The first order was delivered when I was out of town and the second order never arrived. I contacted eBags to report the issue and a representative sent me a replacement order. After trying out the products, I realized I needed a smaller bag and sent both replacement orders back to eBags and ordered a smaller bag from eBags, which I kept and use ’til this day. Instead of refunding my original orders to paypal (the original form of payment) eBags gave me an e-certificate. I contacted eBags to request that the funds be put back into my paypal account instead of e-certificates. The first time I called, the representative told me that it would not be an issue and that I should see the money refunded within 5 business days. A week went by and I contacted eBags again two more times and was given the same response. I waited and then a few weeks later I get an email from Connie Hendrickson (sales rep) saying that the issue has been reported to their legal department and that I will hear back from her within the week. Another month went by without hearing for Connie, so I followed up with her myself. That same day I contacted eBags customer service again to find out why the money still had not been put back into my paypal account. The representative was in the process of applying the credits back to my accounts when she informed me that her supervisor would have to call me back. Later that day, an eBags representative called me and informed that she would return my money back to my paypal account, but that I would not be able to shop at eBags.com anymore. She said she contacted UPS and they told her I said I had received one of the packages. She said due to the conflicting information provided by me and UPS, eBags would no longer do business with me. I took offense to this because 1) UPS never contacted me about the lost eBags packages; 2) she said they told her I received one of the packages (which I didn’t), but even if I did, what about the other three packages; 3) I contacted UPS myself after getting off the phone with the customer service representative inquire about the issue and UPS has no record of any claims made by eBags regarding my orders. It appears to me that the representative convinced herself that I made a false claim to receive free bags and behaved accordingly. The representative was extremely unprofessional. Not once did she ask why I returned the replacement orders. She assumed I was proving false information to her and that I had something to do with the missing packages. This was my first and only issue with eBags.com and to be treated like this after being a loyal customer was disheartening. At their representative’s request, I will no longer be shopping at eBags.com and I will no longer refer my family and friends to the site. I really hope this is an isolated incident and that customers are not treated like thieves when they put in a claim regarding lost orders. Had the representative asked, I would have informed her that delivery theft have been an issue in the area. Some of my neighbors in my building and other buildings on the block have experienced thefts as well. Local law enforcement has received numerous complaints and are actively trying to remedy the situation. ***To add further confusion to the situation, I spoke with a different ebags customer service representative today and he informed me that his supervisor said they will no longer do business with me due to "excessive returns" (a different reason from what I was originally told). I didn't realize two returns were excessive. And why have "free returns" written all over your web page if you frown upon customer returns? One of the reasons I use online shopping is to try new products. If I am deciding between different bags, I order them, keep the one I like and send back the others. Is that not the point? Save yourself time and do business elsewhere. There a more quality sites with better customer service than ebags.com.

For the holidays eBags promotes "free returns" if item were bought basically during the month of December. I bought a variety of items to look at. BIG MISTAKE!! When I went to return my unwanted items I learned I was going to be charged a "nominal" fee of $4.95 PER ITEM. I had ordered 8 items to try and now my "free return" is going to cost me almost $40. This is a total rip-off. I will definitely stay away from eBags now.

I purchased a ladies leather crossbody bag online as a gift. They were very prompt in sending the item out. But when I opened the box a mans leather & canvas BACKPACK was inside. I contacted ebags, at which time their customer service representative was curt and rude. He stated he could only offer 2 day shipping. (This did NOT include the time it would take to have the correct item pulled from the warehouse and prepared for shipping.) He was unwilling to send the correct item overnight so that it would arrive in time for Christmas. His main concern was sending back the wrong item within a 14 day period! There was no consideration for the fact that their company made an error and needed to fix it promptly. I received the perfunctory "apology for the inconvenience". And an offer to "ask the warehouse to seedup the process" (misspelling intentional) But not before I was asked again about sending back the backpack. Ebags must base their sales on new customers trying them out and not on customer satisfaction or returning customers. I can't imagine anyone would try them a second time! Now I have to run out and get a new gift at the last minute. Shopping online with this company is NOT going to make it easier for the holiday season. I was trying to SAVE time not waste it!

I would recommend this backpack with caveat. I am a college student and the primary purpose for the purchase of this backpack was for (Fall 2016 semester) school and travel. I bought this in mid-September (2016) and have only carried two books and two notebooks (equivalent to about 10 lbs.) in it all semester long. As I was pulling out my computer, I noticed that the stitching on the binding's seam on one of the straps has started to rip. I HAVEN'T EVEN TAKEN IT ON A TRIP YET!!! First of all, I do love this backpack. BUT, I do not love the guarantee/warranty on this. I contacted eBags. They in turn advised me to contact Travelpro directly. (The warranty says the bag will be repaired first.) SO WHY DOESN'T eBAGS DO ANYTHING? THEY PAWN IT OFF ON TRAVELPRO. Honestly, on a student budget, you're going to repair a bag that has a defect in manufacturing? I'm not particularly thrilled with spending ($150) for a backpack that's "supposed to" last. I read the reviews and saw that this brand had good quality reviews. (MAYBE I SHOULD HAVE READ THESE REVIEWS ON EBAGS FIRST?) Perhaps it's also my mistake to have thought that since flight crews use this brand that it would be the same durable quality. Who knows. I'm just really disappointed and upset that this may be repaired. It should be replaced in my opinion. BUT eBAGS WANTS ME TO CONTACT TRAVELPRO. Sounds like they want nothing to do with it since they got their money. I have yet to contact Travelpro and see what they say...will call eBags again first though. This is BS.

I ordered a backpack as a Christmas present. eBags delivered an ugly suitcase instead of a backpack. When I contacted eBags and explained its mistake, eBags refused to send the backpack I had ordered and refused to refund my purchase price. eBags said that I would have to obtain a UPS shipping label, repackage the big heavy suitcase, and lug the thing myself to a UPS shipper. eBags said it would only consider a refund many days after eBags receives the suitcase back from me. So I have to scramble to get a different Christmas present, and I am out about $50. And eBags assigned me an extra job and heavy lifting; if I had time for such running around, I wouldn't be doing my Christmas shopping online in the first place. I definitely will not buy anything from eBags again.

My daughter wanted a bag I found on the site. When I go to site, a pop up to sign up for email and get 25% off first order. Great. Did so. The activation link leads to the exact site with the same exact prices and no additional discount in cart. There is also a 20% off with code offer at top of page. Enter code. Same exact prices. The code literally says it is applied but does nothing. Get a box asking to choose the 20% off offer or the 25% off offer with the final prices next to each. They are exactly the same! It is just a scam to get you to sign up for the e-mails. Unethical advertising. Asked Customer service, said it was because it was a deal of the day. Went back through every one of their "deals of the day", it was NOT. Unethical and liars.