Eat CleanReviews of eatcleantogo.com

Stole my money and has refused to give it back. There is one person that works in customer service and she refuses to answer the phone. Scam

Like other reviews, the company charges you BEFORE you can see the menu. Once I reviewed what they offered, I realized I could not eat the food, so I canceled the account. However, they still charged my card and sent me a delivery. Why? Well, when I called the number, the "customer service" said I canceled the account but not the delivery/order. And she could not provide me with any refund since she just "follows orders." She said she would have a manager call me but of course that never happened. Being charged before you can even see the menu - seriously?

The Pros - The food is good & I lost some weight The Cons - There's no variety. They keep sending the same meals. Sometimes, there have been small chunks of bones in the meat and pieces of shrimp tail in the shrimp meals. The horrible - Due to the issues above and the price of the meals, I decided to cancel. I've contacted them repeatedly requesting to cancel yet they keep chipping and charging me. They have NO CUSTOMER SERVICE and DO NOT RESPOND or take action. I am blocking them from my credit card and disputing their last shipment. That seems to be the only way to cancel.

I was concerned that they wanted my card info before I even joined. Unfortunately, I found out why. Immediately after filling out my personal info and card they debited my account. I was then able to view the menu. The food did not appeal to me at all. I tried to immediately cancel and nothing. Phone number didn't work. Chat didn't work. I sent emails which they responded to the next day saying it was too late to cancel. They were already setting up a SECOND delivery!!! After much back and forth I'm stuck getting a box of food I did not pick...or want. I have tried just about all the food delivery companies and all of them let you see the menu before joining and all cancel or pause your subscription at your request. This one does not.

So the first order, bravo, was perfect. Enjoyed the change from my previous provider in terms of menu. Second order? Disaster. Was delivered a day late, and was all spoiled, all over 50+ degrees up to 65 degrees. So after leaving voicemails, and not getting a response, I kept calling until I got someone. Lady said "Oh, I'll ship you a replacement box". While concerning, I thought okay, lets see how that goes. So now what should have come Monday, it's now Wednesday night and these meals are questionable for being able to eat, the ice packs are mostly melted and the stuff in the middle may or may not be okay. If I get sick, I'll take proper legal action. I'm very ill, multiple cancers, heart attack, immunosuppressed, so rolling the dice may not be the best bet. But this is how I get meals is from a service like this. They did okay on order # 1. Order # 2, the reveal of the customer service process showed up. Keep getting hung up on, nobody there, they just hang up and you have to call back. It's not the way a company should do business. Oh, and by the way, the stuff I got was stuff that had been prepared that should have been delivered Monday, so I lost days on the freshness of it. I used a Ryobi IR001 laser thermometer to determine the temperature of the meals. And again, the ice packs - 2 mini packs, in a box that has some paper and cotton like insulation, and it simply is awful. I'm sure it's because it is cheaper, but it's not working and nobody really cares. Send me more meals that are not in a good temperature range. Sure, that is a good plan. And they shorted me the extras I ordered, so another multiple phone calls made to get to someone who would answer the phone, and it was someone from an offshore company. She said she'd refund me the add ons that were not shipped. My advice? Stay away! First time luck I guess, and maybe other orders would be okay? But I rely on these as I can't go shopping at the store, don't have the energy to prepare stuff, and frankly if it's too much effort I just won't do it. The shame of it is the the food is not ultraprocesed as was evidenced by my CGM. At least the ones I did eat from the first order. I have paused future orders with intent on cancelling when the refund is processed.

I love the paleo and gluten free options, as well as traditional meals for the various members of my family. I would like when the meals arrived they were labeled with common allergens, especially soy. Soy triggers migraines for me.

Great and fast response. I also enjoy the food a great deal.

Paid $50 for the first box. Tried a bite of everything from every box and just not edible. I’m not a picky eater, but it was disgusting. The chicken, for example, was like the turkey from National Lampoons Christmas Vacation: empty and dried out. It was like eating dust. Omg the sauce on some of these meals smells exactly like vomit. It was so bad. Threw all away.