Eat CleanReviews of eatcleantogo.com

I think your service is the fifth one I have tried. And though this may not sound like a compliment, it is. Your food is... normal. SO many of the other plans have such "fancy" approaches and thick with spices and richness that it just didnt work for me. I like comfortable food. It is comfort food and tastes great. Now, I love to try new things.. I even enjoy new spices and combinations.. but when I cook at home.. rarely do I go nuts. Your stuff is perfect.

I had to call because there is no way to communicate with you via email or in writing at all, an online form would also be useful, (but not as good as email, unless we could also attach screenshots.) I was changed am extra time (twice in 1 week) and asked for a refund. Then someone else called and I could not hear them. Then someone else called, interrupting me at a meeting, and I could not understand why, as the refund should have come through days ago. I need confirmation in writing that my extra change was refunded. Your food is good, but customer service - not so good.

I only had this service for a few weeks and the problems started. After the third week, I was double billed in one week. Instead of using that extra billing for the next week’s food, they canceled the next week’s food altogether. I had to call multiple times in order to get them to push that charge to another week so I could get the food again. Nothing wrong with the meals, they were good, however there was a few times that I would get food that I did not order on the app. Twice they sent me food with brussels sprouts, and I hate brussels sprouts. I never ordered it, and if they run out of a meal, they should not choose a meal on their own, but instead just double up one of the meals I had already ordered. Finally this last time I was charged more than any other time, I canceled it on the app and over the phone and I was told I would get a refund, but then the food came in the mail. I was told by three different people there was no delivery set up for the last week and I would get a refund, but they lied about that apparently. I never got my money refunded but I did get the food order. Order at your own risk. I wasn’t even with this company for two months.

This company needs to be investigated for stealing money. Please read through other reviews. They take money without providing the product and make it impossible to get a refund. I started with them in March. My first order I didn't receive the quantity I ordered or the right meals. The second order the meals were not right. So I canceled but they charged me anyways for the third. I never received anything for this. I called them back in April. They keep saying my refund is being processed. I'm going to be filing a complaint with the Better Business Bureau. If you have had a similar experience, please do the same. They need to be shut down. They keep doing this to too many customers. I wonder how much money they have stolen already.

They will not give me a refund. So not use this company. They’re not a real company and only steal money and deceive their customers. They need to be reported for theft!

I think this food service is underrated. I have tried 4 and this is the best. Food is fresh and well cooked with a few exceptions. One thing I particularly like is that items such as butter are not mixed in, so you have the option to use as much as you want. A bit heavy on salt. Delivered on time. Immense food selection. I chose to cancel due to GI problems that restricted my diet a lot. I had NO trouble cancelling. There is often no answer at customer service but they do return your call.

It's easy to customize my meal deliveries and they use BPA-free packaging. Food is of decent quality and meal selection is sufficient for me as I'm a picky eater. One issue they might need to address is package tracking, as I didn't receive my first package on a scheduled delivery date. When I called support, they immediately sent another package because they also thought the package had already been delivered, but it turned out the original package arrived late. Great assistance from support, but if we had a way to track our packages it would be less confusing!

PLEASE AVOID ORDERING FROM EAT CLEAN AND SAVE YOURSELF A LOT OF TROUBLE! I began ordering meals from Eat Clean a few weeks ago and the service seemed to be going pretty well. The food was good and fairly priced, but after three deliveries, I decided to take a break and skip a week. That is when all the trouble occurred to me. I was double charged for all three of my orders. I reached out by phone many times and then emailed about the fraudulent charges. All I got from them was false promises of receiving a return or getting a call back from a manager, with no results and no one ever calling back. They pretend to help, but avoid doing anything about it. I cancelled my account with them and unfortunately had to resort to filing fraud with my bank and shut off my old debit card to receive a new one. This has been a horrible experience.