Eat CleanReviews of eatcleantogo.com

Food is good. Communication terrible. They sent meals when I was away, after they confirmed they would skip. Neighbor called me after two days and I asked them to discard. They refuse to reimburse after multiple requests, now say they will put a credit in the account. I requested to cancel the accoount-

Deliveries on time. Communication was good. I needed customer service only one time and it was easy to get through and resolve my issue. My issue was minor, I misunderstood an email anout delivery.

I’ve been consistently impressed with Eatclean. The meals are fresh, tasty, and perfectly portioned for a healthy lifestyle. It’s made clean eating convenient and enjoyable. Highly recommended for anyone looking to stay on track without the hassle of cooking.

Let's start with the objectives. I had 3 deliveries total. 2 were late. All 3 had the wrong items. The first one they didn't send me a UPS tracking or any notification, so I was left wondering what's going to happen and I stayed home all day for it. Eventually it came near evening. They didn't get my order correct (for example I ordered 3 of meal #2 but instead of got 5 and then got less of meal #1), but at least it was the correct number of items and they were all the items I ordered. Second delivery it was late a day. They claimed the truck had an accident or something. On top of that about half of my order were items I didn't order. The rest was sort of what I ordered--the total number was incorrect, but the number of each item was incorrect again. The items were not frozen when they arrived but they were still edible. They gave me a credit at least. For my third order I received a box of food a day late. At first I thought it was my order and I immediately notified them that about half of the order was totally incorrect. Before I heard back, the next day I received another box which was my actual order. This box was in transit for 5 days (checked UPS), came two days late, and food came spoiled. Inedible. This is just more evidence of their poor logistics. So finally I just had enough and asked for a refund and to close my account. The customer service person on the phone said they would refund me. Then I don't see anything and followed up. I got a reply saying they would look into it and then the tickets get closed. So basically they are telling me to take a hike. Now let's talk about the subjective. The food is horrible. I'm not expecting gourmet but I'm at least expecting frozen TV dinner quality. I'm not talking about my preference for the seasoning here. There are two actually objective observations. 1. They must use citric acid or something as a preservative because EVERYTHING is sour. Meat. Vegetables. You name it. It has that sour taste you find when you buy something like jarred minced garlic. 2. Just about everything in their Keto menu had this strong garlic flavor. I like garlic but this is that old garlic flavor--the smell where you leave cut raw garlic out for a night and come back to it the next day. If anyone has ever left a cutting board out after cutting garlic and didn't wash it you know what I mean. I'm pretty sure they prep by mincing garlic and then it just sits there before being cooked to develop that smell.

I was surprised in how good the food is. I am a very picky eater which is pathetic for my age, and was hoping to find something to provide variety in order to eat healthy, but tasty enough to keep me going. Eat Clean is the way to go. Not to mention, the ingredients look clean as well which is important.

The food is fresh and tastes delicious. Overall the customer service is stellar. I had one incident, which is why I give 5 stars and not 5. I had placed my weekly order and for some reason my on file credit card, which was used the previous week for my order, was declined. Therefore, Eat Clean did not ship my order. That I understand. However, Eat Clean did not reach out to me to verify or inquire about a new credit card. I missed the window to receive my order . I did have a conversation with customer service and let them know how disappointed I was, and that going forward I think it is best business practice to follow up with a customer of an on file credit card is declined. Hopefully Eat Clean will update that policy. Overall, I am very happy with Eat Clean and won’t let this mishap tarnish my future relationship with them.

Overall I like the food quality, variety and freshness. Meals are, in some cases, more than I can eat at one time. My biggest negative is the veggies are overcooked.

I wish I would have read the reviews first...frustrated with the whole experience (yes it was a WHOLE experience when it shouldn't have been). First order there were issues setting up the initial delivery and my preferences along with the delivery date. This was NOT an easy, quick fix...the app is not easy to use when submitting a help desk ticket for issues, and even though there is a number provided to call, they have never answered on the first try and usually takes a few days of phone tag. The food honestly, all tasted the same after just one box of "varied" meals. Similar, soft, gellatanous texture that reminds me of hospital food. I decided after the 2nd week to cancel. I had already paid for box to be delivered and I even ASKED the company if I cancel before I recieve my already paid for box, will I still get it delivered? This was not an easy ask, as it took multiple help desk ticket/open cases submitted, AND voicemail leaves after days went by with no reply, AND finally email inquiries after no phone call connection occurred. Eventually I was told it would be fine and the last box that I paid for would be delivered...honestly, I just wanted a refund at that point but, I was reassured the good would be coming so I went with it. Except the delivery never came!!! I waited 3 days before trying to do the contact for assistance dance and once I finally talked to someone they said, "we will have our accounting department look into this". I just wanted my money back at this point. It's been over one month and NOTHING has happened. I have called and left voicemails and submitted tickets for help and all I've gotten are emails with the same reply, "our accounting department is looking into this". I'm so frustrated and feel like I was scammed. And maybe it's their word versus mine because there isn't any way to prove I didn't receive it and no way for them to prove they did? Actually that's not true, I have a Ring camera so they could tell me the day and time and I could look. Anyway, I DO NOT RECOMMEND.