Easwe Mobility LLCReviews of easwe.com

3.931 reviews
Physical Aids
1916 Welsh Rd ste 6, Philadelphia, Pennsylvania

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Easwe Mobility LLC

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About Easwe Mobility

Easwe is committed to innovating mobility solutions that restore freedom and independence. Founded with a vision to make movement effortless, our team integrates cutting-edge design, advanced performance, and user-centric experiences. With a strong focus on sustainability, we utilize eco-friendly materials and energy-efficient technology. Our ongoing investment in R&D drives continuous improvements, ensuring reliable, comfortable, and smart mobility solutions. Easwe is more than a brand—it’s a promise to simplify every journey and empower lives.

Easwe Mobility LLC (easwe.com) has 31 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: Easwe Mobility, easwe.com
Website: easwe.com
Category: Physical Aids
Location: Philadelphia, Pennsylvania
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 68% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Easwe Mobility

Easwe Mobility LLC (easwe.com) has 31 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: Easwe Mobility, easwe.com
Website: easwe.com
Category: Physical Aids
Location: Philadelphia, Pennsylvania
Listed on Five Star Index: 2026

Melinda

Dec 3, 2025

Please do not trust this scam, they only take your money and leave without further communication

So far the experience with Easwe is one of the worst. We bought a wheelchair in the UK on 29th November, with the clear sign to be delivered between 3-5 December. On the 1st of December we got an email in which they are shortly stating that the actual wheelchair we bought is OUT OF STOCK. Today is 3rd of December, their website STILL SHOWS "In stock" for the same wheelchair, and the mobile number they gave as "Support" Monday - Friday 6am - 4pm gives a clear failure signal upon trying to call them. I have also email-ed back to them, asking for a working phone number to contact them, no answer so far. At this point it all looks like a scam, I tend to believe all the good reviews here must be fake? _______________ UPDATE on 4th of December: I have contacted the email address given in the reply here. Sent the previous emails together. I did send the order number as well. Noted, that the email Easwe sent to me about the wheelchair not being in stock, had NOT INCLUDED the order number they asked from me! It also came from the other email address, which says "Pre-Sale" on the website, although I have already paid for the wheelchair that was IN STOCK at the time of purchase. I have found that today there is a different phone number on the website to contact. Tried to call it, this time it is ringing for a while, before it disconnects again and again, no matter how man times calling it. Also, the wheelchair we ALREADY PAID FOR, now shows "Backorder" on the website, where it was showing "In stock" until yesterday (although they have already told me by Monday that it was out of stock.) So basically IT IS IMPOSSIBLE TO CONTACT EASWE, the only place they ever replied was here on Trustpilot. They don't take calls, don't reply emails. They also state they will NOT SEND ME THE WHEELCHAIR I ALREADY PAID TO THEM - isn't this a scam? My Bank will get my money back to me in over a month time - how do I buy an actually existing wheelchair without money???

Response from Easwe Mobility LLCDec 4, 2025

Dear Customer, Thank you for choosing an EASWE electric wheelchair. We are truly sorry for the unpleasant shopping experience you’ve encountered — this is far from the standard we aim to provide. To help us resolve this matter as quickly as possible, could you please send your order number to our after-sales email: [email protected] Once received, we will prioritize your case and ensure you receive timely support and updates. We once again apologize for the inconvenience and appreciate your patience. Kind regards, EASWE Support Team

Easwe Mobility reviews

31 approved reviews, newest moderated first

Johnson J.
Jan 29, 2026
So close to perfect
So close to perfect! The wheelchair works well.
David A.
Jan 20, 2026
I ordered a wheel chair that was not…
Wrong company
Response from Easwe Mobility LLCJan 21, 2026
Dear David, Thank you very much for taking the time to share the images and order details with us. We are truly sorry to hear about your unpleasant purchasing experience, and we fully understand how frustrating this situation must be for you. After carefully reviewing the receipt you provided, we would like to clarify that the product was purchased from ECOBAT, not EASWE. The order number 1071 corresponds to ECOBAT, whereas all official EASWE orders consist of five-digit order numbers. We sincerely apologize for any confusion this may have caused. To help you resolve this matter as quickly as possible, we recommend the following steps: Contact ECOBAT’s customer service directly, as they are the seller responsible for this order and refund process. If you do not receive a timely response, we also suggest contacting your bank or payment provider to initiate a dispute and, if applicable, request a payment freeze. Once the bank is involved, the chances of successfully recovering the funds are usually much higher. As this issue is not related to an EASWE purchase, we kindly ask—if you feel comfortable doing so—whether you would consider removing or updating the Trustpilot review associated with EASWE. Trustpilot is a public platform, and reviews linked to the wrong brand may unintentionally affect our reputation. We truly appreciate your understanding and your willingness to help us clarify this misunderstanding. Please rest assured that we are sharing this information with the sole intention of assisting you in resolving the issue as efficiently as possible. If you need any further guidance or support, feel free to reach out to us at any time. Thank you again for your time and cooperation. We sincerely hope your matter will be resolved soon. Kind regards, EASWE Customer Support Team
Lincoln
Jan 1, 2026
The checkout was straightforward
The checkout was straightforward, and tracking my order was simple. The wheelchair navigates minor bumps smoothly and feels very stable, although it's a bit heavier than I expected.
Mrs C.
Dec 19, 2025
Excellent service
Ordered a wheelchair for my 89 year old mother it was delivered within 2 days (great service) unfortunately it was damaged. I contacted the customer service team and a replacement was sent out within 2 days!! Excellent service and delivery
Melinda
Dec 3, 2025
Please do not trust this scam, they only take your money and leave without further communication
So far the experience with Easwe is one of the worst. We bought a wheelchair in the UK on 29th November, with the clear sign to be delivered between 3-5 December. On the 1st of December we got an email in which they are shortly stating that the actual wheelchair we bought is OUT OF STOCK. Today is 3rd of December, their website STILL SHOWS "In stock" for the same wheelchair, and the mobile number they gave as "Support" Monday - Friday 6am - 4pm gives a clear failure signal upon trying to call them. I have also email-ed back to them, asking for a working phone number to contact them, no answer so far. At this point it all looks like a scam, I tend to believe all the good reviews here must be fake? _______________ UPDATE on 4th of December: I have contacted the email address given in the reply here. Sent the previous emails together. I did send the order number as well. Noted, that the email Easwe sent to me about the wheelchair not being in stock, had NOT INCLUDED the order number they asked from me! It also came from the other email address, which says "Pre-Sale" on the website, although I have already paid for the wheelchair that was IN STOCK at the time of purchase. I have found that today there is a different phone number on the website to contact. Tried to call it, this time it is ringing for a while, before it disconnects again and again, no matter how man times calling it. Also, the wheelchair we ALREADY PAID FOR, now shows "Backorder" on the website, where it was showing "In stock" until yesterday (although they have already told me by Monday that it was out of stock.) So basically IT IS IMPOSSIBLE TO CONTACT EASWE, the only place they ever replied was here on Trustpilot. They don't take calls, don't reply emails. They also state they will NOT SEND ME THE WHEELCHAIR I ALREADY PAID TO THEM - isn't this a scam? My Bank will get my money back to me in over a month time - how do I buy an actually existing wheelchair without money???
Response from Easwe Mobility LLCDec 4, 2025
Dear Customer, Thank you for choosing an EASWE electric wheelchair. We are truly sorry for the unpleasant shopping experience you’ve encountered — this is far from the standard we aim to provide. To help us resolve this matter as quickly as possible, could you please send your order number to our after-sales email: [email protected] Once received, we will prioritize your case and ensure you receive timely support and updates. We once again apologize for the inconvenience and appreciate your patience. Kind regards, EASWE Support Team
Eric C.
Nov 25, 2025
I bought the S10 model through Amazon
I bought the S10 model through Amazon. Received a used and damaged unit with a lot of missing parts. First, Easwe agree to send me a brand new chair upon receiving the return but failed to follow through. Second, took almost two weeks to returned the unit and still refuse to refund, accusing me of switching out with another brand chair. Third, I got my money back because of the Amazon A to Z guarantee. Overall, slow response time, very difficult to communicate, and bad bad customer. service.
Response from Easwe Mobility LLCNov 26, 2025
Dear Customer , We are very sorry to hear about your experience. Our system shows that a brand-new S10 was shipped from our warehouse, so we are investigating why the unit you received was incomplete. We are currently investigating this matter with our logistics partner to understand what went wrong and to prevent this from happening again. We apologize for the delays and any inconvenience caused during the return process. Even for Amazon orders, we take your concerns seriously and are committed to improving our service. If you are open to further assistance, please contact us at [email protected] so we can help directly. Sincerely, Easwe Customer Support
Ian W.
Jun 27, 2025
Good Luck w a Refund
I ordered a wheelchair and was sent one without a battery for two weeks. Customer service is polite but doesn’t help. They are now refusing a refund. Shady people
Response from Easwe Mobility LLCJun 30, 2025
Dear Customer, Thank you for your patience. We sincerely apologize for the shipping delay and any inconvenience this may have caused. Due to a recent surge in demand for batteries, our inventory was temporarily limited. As a result, we had to ship the wheelchair first, with the battery to follow separately once new stock arrived. We completely understand the frustration this may have caused, and we deeply regret the experience. Regarding your refund request, please rest assured that we have not declined it. Upon receiving the returned items, our team noticed damaged outer packaging, requiring additional time to thoroughly inspect both the battery and wheelchair frame. This has caused a delay in processing your return and evaluation. We are currently prioritizing your case and will process your refund as soon as possible. Thank you once again for your understanding and cooperation. If you have any further questions, please don’t hesitate to contact us. Easwe Team

Easwe Mobility LLCReviews of easwe.com

About Easwe Mobility

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Please do not trust this scam, they only take your money and leave without further communication

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Good Luck w a Refund

About Easwe Mobility

About these reviews

More in Physical Aids

Shower Bay

KTS Pooled Trust

IndeMedical.com

Paiseec Mobility

Easwe Mobility reviews

So close to perfect

I ordered a wheel chair that was not…

The checkout was straightforward

Excellent service

Please do not trust this scam, they only take your money and leave without further communication

I bought the S10 model through Amazon

Good Luck w a Refund