Dawn M.
They treated us fairly....
We bought an electric wheelchair and it looked really nice but because it was too heavy I had to send it back. The company agreed to a partial refund and we are very happy they did this. Thank you for your kindness.
Response from Easwe Mobility LLCJul 25, 2026
Hello, We are sorry that you are disappointed with the refund. As we explained in our previous email, your order had already been shipped when you requested the cancellation. We advised that if the wheelchair was no longer needed, you could refuse delivery, and we would do our best to intercept the shipment. However, because the shipment had already entered the transportation process, the courier charged both the outbound shipping fee and the interception/return fee. These charges are imposed by the courier, not by Easwe. If an order is cancelled before it has been shipped, no shipping charges will be deducted, and you will receive a full refund. However, once the order has been dispatched and the transportation process has begun, if the shipment is refused for personal reasons rather than due to a product quality issue, the shipping costs incurred will be the responsibility of the customer. These costs include the outbound shipping fee and any interception or return charges imposed by the courier, and they will be deducted from the refund. Our Refund & Returns Policy also clearly explains the return conditions, responsibilities, and applicable charges for non-quality-related returns. You can review the policy here: https://easwe.co.uk/refunds-returns/ We understand your frustration and appreciate your feedback. If you have any further questions regarding the charges, please feel free to contact us, and we will be happy to explain them in more detail. Kind regards