Easwe Mobility LLCReviews of easwe.com

Response from Easwe Mobility LLCOct 3, 2026

Update: Thank you for clarifying, and we sincerely apologize that you were unable to reach us despite trying during the advertised service hours. We appreciate you sending your pre-sales enquiry to [email protected], and we have now asked our pre-sales team to review your message and provide you with the information you were looking for. We truly appreciate you giving us another opportunity to assist you, and we hope our team can address your questions properly. —————————————————————————————— Update: Thank you for getting back to us, and we completely understand your concern about sharing your email address publicly. We sincerely apologize that you were unable to reach us by phone. Our UK telephone service is provided through our Hong Kong headquarters’ phone system, and due to the time difference and occasional connection issues, there may be times when calls are not answered or the connection is unexpectedly interrupted. We would really appreciate it if you could contact us again by email at [email protected]. We will make sure your enquiry is followed up properly. For product questions and any future after-sales support, email is also often the most effective way for us to assist you, as we can review your specific questions and provide clear, detailed information. If needed, you can also send us photos or videos so our team can better understand and address your concerns. We’re very sorry that your initial attempts to contact us did not give you the level of service you expected. Thank you for giving us another opportunity to assist you. Email: [email protected] Phone: +1 (888) 468-0788 Pre-Sales Support: [email protected] After-Sales Support: [email protected] EASWE Customer Support Team ———————————————————————————————— Thank you for sharing your feedback, and we’re sorry to hear that you were unable to get the answers you needed before making your purchase decision. We completely understand how important it is to feel confident in the support available before ordering a mobility product. We would really appreciate the opportunity to look into this for you. Could you please let us know the email address you used to contact us? We’ll check our records and make sure your enquiry is followed up. Our customer service team is also available by phone at +1 (888) 468-0788 (Toll Free, Mon–Fri, 10am–7pm EST). You can also contact us by email: Pre-Sales: [email protected] After-Sales: [email protected] We aim to respond to emails within 24 hours on business days, and within 48 hours or by the next business day on weekends and holidays. We’re sorry again that you did not receive the response you expected, and we would be grateful for the chance to assist you properly. EASWE Customer Support Team

Response from Easwe Mobility LLCSep 25, 2026

Update: Thank you for your additional information. Based on the name provided in your review, we believe we may have located your order, and it appears that the purchase was made through Amazon rather than directly through the EASWE website. Our team here mainly handles after-sales support for orders placed through the official EASWE website. However, we have already forwarded your case to the colleagues responsible for Amazon orders and asked them to follow up with you regarding the details of your return and refund. Regarding the returned wheelchair, our warehouse team has reviewed the available inspection records and the provided usage video. Based on their assessment, they did not find a confirmed product quality issue with the returned unit. Therefore, according to the applicable return policy, the return shipping cost was handled as a customer return cost. That said, we completely understand your concerns regarding the deduction and refund process. We have asked our team to continue communicating with you directly by email, review the details of your case again, and provide further assistance. We appreciate you bringing this matter to our attention. Our goal is always to ensure customers receive clear explanations and proper support. Kind regards, EASWE Mobility After-Sales Team ———————————————————————————————————————— Thank you for taking the time to share your experience. We’re truly sorry to hear that you were disappointed with your wheelchair and refund. We understand how frustrating this must have been, and we would genuinely like the opportunity to look into what happened and help. We have carefully checked our available records, but unfortunately, we have not yet been able to identify the order based on the information in this review, including the $1,899 purchase and the $259 deduction. If you could kindly provide us with your order number, the email address used for the purchase, or the platform where you placed the order, our after-sales team will be happy to locate the order and review the case for you. You also mentioned that the wheelchair had a quality or safety issue. If you could let us know the wheelchair model and the specific issue you experienced, this would help our technical team understand the situation and investigate it properly. We would also like to clarify our return policy. When a return is due to a confirmed product quality issue or damage caused during transportation, the applicable return shipping costs are covered by us. For returns unrelated to product quality, such as a change of mind or the wheelchair no longer being suitable for the customer’s needs, the shipping responsibilities are outlined in our return policy: https://easwe.com/refunds-returns/ Regarding the $259 deduction, we would especially like to understand what happened, as we have not yet been able to match this amount to an order in our records. If you send us the order information, we will gladly check the transaction and explain the refund and any applicable charges clearly. We genuinely want to make sure every customer is treated fairly. We also understand that misunderstandings can sometimes occur during the return process, which is why we aim to explain any applicable costs and responsibilities before a return is completed. Please contact our after-sales team at [email protected] with your order details. We would be very grateful for the opportunity to review your case personally and work with you toward a fair resolution. Thank you again for bringing this to our attention. Easwe Mobility After-Sales Team

Response from Easwe Mobility LLCAug 15, 2026

Kære kunde, Tak for din feedback og for din interesse i EASWE. Vi forstår godt, at prisen på en elektrisk kørestol kan virke overraskende, og vi vil gerne præcisere oplysningerne, så der ikke opstår misforståelser omkring materialer og priser. EASWE tilbyder både modeller med aluminiumsramme og modeller med ægte carbonfiberkonstruktion. Vores modeller med ægte carbonfiber, såsom C20 og C30, har en pris på 12.999 kr. på vores danske hjemmeside. Den EASWE E10-model, som sælges til 4.999 kr., er bygget med en **aluminiumsramme** og har en **carbon-look overfladebehandling**. Det betyder, at den har et carbonfiber-inspireret udseende, men selve rammen er ikke fremstillet af ægte carbonfiber. Materialet er tydeligt angivet som aluminium i produktets specifikationer, og vi har aldrig markedsført E10 som en kørestol fremstillet af ægte carbonfiber. Carbon-look vandtransfer er en moden og velkendt overfladebehandling, som anvendes inden for blandt andet bilindustrien, motorsport og elektronik. Teknikken gør det muligt at overføre detaljerede mønstre til komplekse og buede overflader og giver et ensartet og realistisk carbon-look. Samtidig bevarer produktet fordelene ved selve aluminiumsrammen, herunder styrke, holdbarhed og praktisk anvendelighed. Easwe E10 er blevet valgt af mange kunder i Europa og USA på grund af dens kombination af komfort, nem transport, foldbart design og en attraktiv pris. Vi håber, at denne forklaring hjælper med at skabe et mere retvisende billede af produktet. Vi inviterer dig naturligvis til at prøve E10 selv – og hvis den ikke lever op til dine forventninger, tilbyder vi 60 dages returret. Tak igen for din interesse i Easwe. Med venlig hilsen Easwe Team

Response from Easwe Mobility LLCAug 11, 2026

Dear customer, We are truly sorry for the disappointment and frustration this situation has caused. We completely understand how upsetting it is to find a mobility solution that seems suitable, only to discover that delivery cannot be completed. We would like to clarify that we did not refuse to ship your order. Your order was placed during the weekend (August 7–8), when courier services do not process shipment arrangements. Once we received confirmation from the logistics providers on Monday that they were unable to deliver to your address in Northern Ireland due to their current delivery restrictions, we immediately processed your refund on August 10 back to your original payment method. The delivery limitation was caused by the current policies and restrictions of the available courier channels, not because we do not want to serve customers in Northern Ireland. We contacted multiple logistics providers to try to find a solution, but unfortunately they were unable to accept the shipment at this time. We understand that this was especially disappointing because the M10 was a product you felt could meet your mobility needs. We are continuing to actively explore additional logistics options so that we can better support customers in Northern Ireland in the future. We sincerely apologize that we could not complete your order on this occasion, and we appreciate your understanding. Kind regards, EASWE Team

Response from Easwe Mobility LLCDec 4, 2025

Dear Customer, Thank you for choosing an EASWE electric wheelchair. We are truly sorry for the unpleasant shopping experience you’ve encountered — this is far from the standard we aim to provide. To help us resolve this matter as quickly as possible, could you please send your order number to our after-sales email: [email protected] Once received, we will prioritize your case and ensure you receive timely support and updates. We once again apologize for the inconvenience and appreciate your patience. Kind regards, EASWE Support Team

Response from Easwe Mobility LLCNov 26, 2025

Dear Customer , We are very sorry to hear about your experience. Our system shows that a brand-new S10 was shipped from our warehouse, so we are investigating why the unit you received was incomplete. We are currently investigating this matter with our logistics partner to understand what went wrong and to prevent this from happening again. We apologize for the delays and any inconvenience caused during the return process. Even for Amazon orders, we take your concerns seriously and are committed to improving our service. If you are open to further assistance, please contact us at [email protected] so we can help directly. Sincerely, Easwe Customer Support