Ian W.
Good Luck w a Refund
I ordered a wheelchair and was sent one without a battery for two weeks. Customer service is polite but doesn’t help. They are now refusing a refund. Shady people
Response from Easwe Mobility LLCJun 30, 2025
Dear Customer, Thank you for your patience. We sincerely apologize for the shipping delay and any inconvenience this may have caused. Due to a recent surge in demand for batteries, our inventory was temporarily limited. As a result, we had to ship the wheelchair first, with the battery to follow separately once new stock arrived. We completely understand the frustration this may have caused, and we deeply regret the experience. Regarding your refund request, please rest assured that we have not declined it. Upon receiving the returned items, our team noticed damaged outer packaging, requiring additional time to thoroughly inspect both the battery and wheelchair frame. This has caused a delay in processing your return and evaluation. We are currently prioritizing your case and will process your refund as soon as possible. Thank you once again for your understanding and cooperation. If you have any further questions, please don’t hesitate to contact us. Easwe Team