Easwe Mobility LLCReviews of easwe.com

Response from Easwe Mobility LLCJun 23, 2026

Dear Customer, We are very sorry for the inconvenience and frustration this situation has caused. Our after-sales team has already been assigned to your case and will be contacting you directly. Please rest assured that we are actively investigating the issue and will do our utmost to find a satisfactory solution for you as quickly as possible. Thank you for bringing this matter to our attention, and we appreciate the opportunity to resolve it. Kind regards,

Response from Easwe Mobility LLCMar 27, 2026

Hello, Thank you for your trust and support of EASWE. We sincerely apologize for the shipping error and fully understand the inconvenience and frustration this has caused you. After investigation, we found that the issue was due to a warehouse handling mistake, where a walker was mistakenly shipped instead of the battery you ordered. We have already initiated an internal review and will strengthen our warehouse management and processes to prevent this from happening again and to continuously improve your shopping experience. Please rest assured that we have arranged to resend the correct battery to you as soon as possible. Our after-sales team has also contacted you via email and will continue to closely follow up until the issue is fully resolved. We also apologize for the difficulty you experienced when trying to reach us by phone. Due to time zone differences and occasional line issues, calls may sometimes not go through. We have now updated our contact channels to provide a smoother and more reliable communication experience. Thank you again for your patience and understanding. We are committed to resolving this matter promptly and making up for the inconvenience caused. If you have any further questions, please feel free to contact us at any time.