Eastessence is listed under Accessories.
Eastessence (eastessence.com) has 92 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing92 approved reviews, newest moderated first
Nazia K.
I ordered some items from the sale good value for money. I received my order within 6 days as I had emailed the company to see if they could send it as soon as possible as I am due to travel. Some of the fabric are amazing and some are ok. Overall I’m pleased.
Ros
When I requested a refund they send me a store credit. I needed my credit card refunded and they refused to do so. They just want your money. Horrible service.
Sara I.
It’s I have placed many orders, and have spent 100's on dollar shopping here. The 1 time I call for a return (damaged item) all I got was attitude! The first person I felt with via email, Rashmi, just wanted me to know that it's a final sale item, so f-off. The customer service manager, Uzma wanted to discipline me for calling that one unwearable item “trash”, I had to remind her that I was not her child. I couldn't believe how they would take for granted a customer who has spent 100's of dollars, over a $50 item. I will NEVER, EVER do business with them again.
Nasser A.
“Zero Star” This is a rude and unprofessional company. They do not deliver orders in time. I requested cancelation, but they refuse even though they cannot meet the delivery target. The sizes, and quality of clothes very poor and substandard. Stay away from ordering from them!
Margo
I would give “zero star” if i could. I bought 3 dresses, paid hidden 15% that no one warned about and received an email that they need 10-12 days to get my order ready! What?! And even after 13 days i got no tracking information or ANY replies for 2 of my email!!! This is rude and unprofessional. I requested cancelation, but i guess no one cares... I don’t know about clothes, but their service is TERRIBLE!!! KEEP AWAY.
Patricia G.
I recently made a purchase through East Essence. I have ordered many times from the site over the years and never had any issues. This time however, after nearly a month I still had not received my items. Before I could reach out to customer support, they reached out to me regarding the situation. Due to some error my package was delivered to the wrong address. The customer service woman who addressed my issue was very professional and very motivated to assist me. She identified the issue and presented some options for resolution. Within several days my order had been remade and shipped and I had it in my hands within a week or so. The clothing as usual, was exactly what I expected (good quality affordable clothes). The customer service however went above and beyond my expectations. I hope every customer who experiences an issue is treated as well as I was.
Eleanor S.
Despite an honest appraisal of the company, to which they took exception, suffice to say that I will not, ever, use this company again. Their sizes are good and reasonably priced but I waited an unacceptably long time to receive the goods. Apologies, but I cannot lie East Essence. I would use you regularly if dispatch was much faster like other companies but despite a few tries, it does not improve!!!!
Klara M.
Company is not clear about the packing/shipping timing which can be well above full 6 weeks. I have not received the ordered goods yet (after 5 weeks) but I am already worried this is a scam as I cannot login into my account any more!!! I might have been be stripped off for 200,- USD, in a "better" case for some trash quality rags.
