EastessenceReviews of eastessence.com

This company is a fraud. I was promised the abaya i ordered would come before eid 2020. I ordered this on April 30th, it has been 34 days and i still didnt recieve anything. On their website they say it should take 8-10 days to arrive, which is a LIE. I emailed the company asking for a refund a woman named Uzma Mubarak emailed me back and said they couldnt give me a refund. Worst experience ever. This company just steals your money. Total fraud.

So I made an order a few days ago for express delivery which is 5-7 working days. I haven't received an email saying it's been dispatched or replies to emails I sent asking them about it. So customer service seems pretty awful. Wish I had taken notice of the other bad reviews here. Update: so it's the 6th of June and I finally received a tracking number and an email saying the order is on its way. But when I try and track the order the website you are meant to use is unrelated to the so called tracking service. This company appears to be a fraud. Update: it's the 8th June and I received my order via DHL. I was surprised it actually arrived on time to discover all three items are NOT the ones I ordered. Furious, I emailed them straight away. Someone else said they didn't give them their money back, so I'm not expecting a good outcome. Avoid avoid avoid ! Update: It's the 10th of June and to my surprise I received a response saying they will dispatch the correct items asap by express delivery and that I could donate the ones I received. Really hoping this is a genuine response and they are not being deceiving.

Won't be ordering from here again, my friends and family had similar issues with eastessence... No proper communication, paid around £75 for my order, I didnt get my order so emailed them, someone called Uzma got back to me saying because of extended lockdown in India theres going to be a bit of delay, I understood was fine with it and decided to wait a little longer and guess what no delivery again, no email nothing regarding my order, so emailed same person and she said the same thing and tried giving me 20% discount... not happy with that at all... my point here is dont give me a date you can't fulfill, I waited for almost 2 months for my order and was really looking forward to it since I needed the clothes otherwise I could have got it from elsewhere with that money i paid for, if I don't get my refund I'll definitely take this matter further i got all the email proof and evidence from eastessence Uzma... atm im still waiting for a reply dont know if I would even get one.

I’m positive that this will be the last time I order from East Essence, with respect. The processing and shipping is just not clear to me and I am still waiting on my order. I chose EE because of their work contributing to education projects in the community. Of course I would do business with this company over many others. After waiting 10 days with no notice on completion of order processing or shipping I am just waiting on an order that I don’t know is even coming. There has been no communication at all. I do understand that high order volumes can slow things down. As a business man, if you cannot tend to your customers to ensure they have a good experience you may want to reduce the amount of markets you’re serving. At this point I’m going to assume that I won’t ever get these items and if I do I’m sure they will be subpar. Thank you for your presence East Essence but I believe more training is customer service is warranted here. I won’t be ordering again.

I ordered from E.E., received confirmation and tracking shipment emails, received merchandise in a timely manner and was so very satisfied with the packaging and delivery methods. The actual items were/are excellent. Pricing is exceptional also. I made another order for a few items, somehow ordered the wrong size. I noticed the mistake same day. I sent an email detailing my need to change the size. Received a prompt and professional reply from Ramzi (pls excuse me if I misspelled). He was so helpful, professional and accommodating! He sent a follow up email to ensure I was "good" and so I await my order via delivery. I look forward to continuing to purchase items from this company and pray for the company's success!

This is the second time I have made purchasing of Abaya from EastEssence and let me compliment you that Iam extremely happy and amazed with the products I received. The fabric used, cuts, colors, subtle design, finishing, delivery everything is just too good. I was a bit sceptical about online shopping because of previous bad experiences but EastEssence proved me wrong. Specially in India we are always ready to pay for the correct stuff but usually we dont get the desired quality even after spending. Also prompt email replies related to order queries are indeed appreciable. I couldn't be more satisfied. Thanks to entire team. Jazakallahu khairan.

I recently bought 8 abayas cost 145$ on sale on black friday the shipping had isses and then I reached costumer service they were super nice they refund me my money I purchased from eastessences for more than five years i wear my cloth from there site i even order for my neighbors and relatives friends they all loves it perfect materials and true to size and length so i got my abayas after amonth for free i asked them to pay for they told me its okay keep them thats how wonderful this site it i love they company wish them all success mashalah ill always order from eastessence highly highly recommended

Terrible fit and material. No way to return items or get compensated. I lost a lot of money.