EastessenceReviews of eastessence.com

I bought some items from them and wanted to return them because they are not comfortable and did not fit me. The return portal on their website does not work. It is not accessible. I emailed them several times and they never got back to me. There is no phone number to call them.

UPDATE: I did eventually get my order but they took over two weeks to ship and never responded to my messages. My package arrived almost a month after ordering. I’ve been buying from here for the last ten years and I’ve always had a good experience until now. I placed an order on August 20 and it hasn’t shipped. I then canceled the order and no response. I messaged them on their site and's no response, same when I messaged on instagram. Basically I’m out over $100 and they are not doing anything about my order. Seems like it’s become fraudulent.

In the past East Essence was a wonderful option to buy custom sized modest clothing. I was a regular customer for 12+ years. Unfortunately it has changed a lot. The photos are misleading. The fabric is either cheap and sheer or similar to a tent. The garments came balled up and poorly stitched and one wasnt even the correct size. It was shown online to be oversized and flowing. What a receive was a Temu quality, skin tight abomination. Then I was told I would not qualify for return because my order had custom sizes, but I didnt spend 200+ dollars to receive 1 wearable garment. I am so disappointed. If these owners are Muslim I hope they fear Allah ﷻ and offer better products/customer service. I will never give them my business again nor would I recommend anyone else did.

I placed an order on March 11th and never received my package. I sent numerous emails, went to the chat and I called the number on their website only getting a message they were unavailable. I finally get an email April 3rd saying my address is not correct (Their mistake) On their site I reviewed my address which clearly says Altamonte Springs, Fl not Montgomery Texas. I called UPS and I cannot update the address only they can. I will never order from them again the communication is horrible!!!!! A package that was supposed to take 10 days has now been 25 days again with no communication with the company. I guess I have to wait until they decide to answer my email. I received 2 packages from Egypt with this time ordering after March 11th. Unbelievable!!!!!

I have to think like everything that I said My garments came separately I guess that's why it wasn't answering me but the invoice said that all of them had came I'm so sorry this is the best store ever I would never order from anybody else I've been dealing with them for the since 2017 I never had a problem like that before maybe because I ordered too much at one time thank you East Esene for making it right..

what's wrong with these people. this is the third year of EID ruined by their callous approach to shipping. why do you take orders if you can't deliver? This company shouldn't be entertained any longer!

To say that I’m upset is an understatement. I’m furious. I’m not ordering from this company ever again. You’ve lost a loyal customer.

They’re scammers . They don’t take return and no refund. They don’t respond any emails.I have proof I can prove that . Please take a strict action against them. They are selling their cheap quality products. I emailed them right away too many times the day I received my order they didn’t respond. That’s their new technique to take money from people, when it’s about returning something you are not gonna find them . I called couple times nobody answered.