Ida
Ordered with express shipping, and account suddenly deleted
I sent them a PM, email, online chat, anything I can find after I made an order with express shipping and then I cannot log into my account, my email no longer exists. It has been a few days and no one at all even bothered to reply and help. Delivery is supposed to 5-8 Nov and it's now 6 Nov and I cannot even check if the order has been shipped out, I've not receive any emails from you as well about shipping. This is extremely stressful and I truly regret ordering from them.
Response from EastessenceJul 25, 2019
Dear Ida, I apologize for the issue you faced, we were then migrating to a new system and the accounts were ported. We did have emails sent out to each and every customer with the new logins. i apologize you missed that email. We are here to make up for any inconvenience you have had and ensure you get great service! Just email us and we will be glad to help Thanks



