EastessenceReviews of eastessence.com

I bought some items from them and wanted to return them because they are not comfortable and did not fit me. The return portal on their website does not work. It is not accessible. I emailed them several times and they never got back to me. There is no phone number to call them.

In the past East Essence was a wonderful option to buy custom sized modest clothing. I was a regular customer for 12+ years. Unfortunately it has changed a lot. The photos are misleading. The fabric is either cheap and sheer or similar to a tent. The garments came balled up and poorly stitched and one wasnt even the correct size. It was shown online to be oversized and flowing. What a receive was a Temu quality, skin tight abomination. Then I was told I would not qualify for return because my order had custom sizes, but I didnt spend 200+ dollars to receive 1 wearable garment. I am so disappointed. If these owners are Muslim I hope they fear Allah ﷻ and offer better products/customer service. I will never give them my business again nor would I recommend anyone else did.

I placed an order on March 11th and never received my package. I sent numerous emails, went to the chat and I called the number on their website only getting a message they were unavailable. I finally get an email April 3rd saying my address is not correct (Their mistake) On their site I reviewed my address which clearly says Altamonte Springs, Fl not Montgomery Texas. I called UPS and I cannot update the address only they can. I will never order from them again the communication is horrible!!!!! A package that was supposed to take 10 days has now been 25 days again with no communication with the company. I guess I have to wait until they decide to answer my email. I received 2 packages from Egypt with this time ordering after March 11th. Unbelievable!!!!!

what's wrong with these people. this is the third year of EID ruined by their callous approach to shipping. why do you take orders if you can't deliver? This company shouldn't be entertained any longer!

To say that I’m upset is an understatement. I’m furious. I’m not ordering from this company ever again. You’ve lost a loyal customer.

They’re scammers . They don’t take return and no refund. They don’t respond any emails.I have proof I can prove that . Please take a strict action against them. They are selling their cheap quality products. I emailed them right away too many times the day I received my order they didn’t respond. That’s their new technique to take money from people, when it’s about returning something you are not gonna find them . I called couple times nobody answered.

I bought 3 items totalling 125.34 including shipping, it arrived late, I wanted to return 1 item . They want to charge me 45.28 to return 1 item which means i will have paid a total of 170.62. They will return 36.10 for my 1item however that will mean i have still paid 134.52 for 2 items not 3. So i would pay more to have less items. So i have decided to gift the item that didnt fit to someone else instead of it costing me more for less. Will not shop here again!

I ordered some Abayas and paid $145.00. Got a call from UPS after 3 weeks saying that the address on it is undeliverable due to vacant land, the address was written wrong and sent to a different state. I requested them to send it to my correct address but was not authorized to make changes as per the UPS guy. Called East Essence never answered, emailed multiple times for refund no answer, I never received my order. Horrible customer service, never use this store.