EastessenceReviews of eastessence.com

This was my second order with them. The first order took forever to get here, so with the second order, I paid for express shipping. Order was placed on March 30, didn’t receive it until April 15th! I’ve emailed and called. No answer to calls, but the email response was confusing because all he said was my order was arriving, instead of addressing the refund for the express shipping. Now, they will not return my emails

Very very bad experience with this company. Had a huge order for the first time. They messed up all the sizes. Has to constantly email and call to get that fixed. Shipping says 8-14 days, I order before ramadan hoping to get in time and was disappointed. Shipping took a month and a half. Even after I received the shipment, I didn't receive 1 item I payed or, so now it's back to emailing and calling these people. Very expensive clothing and very cheap material. Will not be ordering again

Wrong sizes sent for my husband's pants. They didn't send one of the items I ordered. PLUS the fabric is NOT what was advertised. My skirts are NOT what was advertised. I do not recommend this site for shopping!

SHAME ON YOU give the poor mom her money back

Very horrible experience .. I don’t like the fabric .... it is very awful .....they don’t ship the fabric the way they advertise .... there is so many restriction in the buying process and above all No Return policy ..,, please do not even consider buying from this website. Very very horrible experience

Whatever you do if you order from East essence just keep it even if it's too small or too big don't send it back you won't hear no correspondence you won't hear nothing from them they keep your money they keep your item they're terrible no communication... You may get your item I got my item but like I said if you don't like it donate it or give it to your friend don't send it back

I ordered from this company several years ago - the quality was poor, but I thought I'd give them another try. I ordered 3 long tunic tops and a long jacket. All the same size. The tunic top fabric is heavy and although soft, has almost no stretch. Top 1: Jersey Short Tunic (SKU: LK550) A boxy fit - absolutely it is meant to be modest, but this has no room for curves. I cannot wear this. Top 2: Black Jersey Tunic (SKU: LK561) This is shown to be flowing, and sitting just above knee length. Again, boxy, doesn't even reach mid thigh. I definitely won't wear this. Top 3: Most basic tunic (SKU: LK5874) Definitely not basic. This has strange gathers on the sleeve. Very boxy. Sleeves are tight on the upper arm. This is horrible and I wouldn't wear it even if it did fit properly. Crepe shrug: (SKU: SR313) This item actually fits quite nicely. However where the sleeves attach at the shoulder is so puffy that it is puffed maybe 2 inches high! I am hoping I can unpick the sleeves and re-sew them without the puff as I do actually like this item. There is no point in returning any of these items. The returns policy is ridiculous. Postage is free when you purchase over $100US. Which I did. If returns means the original price is less than $100US, they then charge you for the original postage and deduct it from your returns. By the time I pay to return the items, I will be out of pocket even more than what the items are worth. I will never buy from East Essence again.

As a mother who buys my children things all the time, I haven't bought myself abayas in a long time and wanted to treat myself... MAJOR MISTAKE going to eastessence...eastscamming is what they should be... I ordered 5 abayas & a couple of other things...3 of the abayas were not good quality and 1 was 2 inches too long...in spite if this and of me sending pictures to verify, staff at eastessence continued to gaslight me and gave me grief about a return... When they finally accepted the return, they claimed the team said there were no issues and that they wouldn't refund my shipping (in spite of offering a label after i already shipped) plus extra shipping since my order now was under $100...and they left out a third item...oh, and they offered me $10-15 store credit in lieu of my shipping costs, but there was no need as I'm never buying from them again... I'm fighting them and I'm soooo frustrated... AVOID AT ALL COSTS... there are many quality abaya shops online now, heck even ebay has better service... I pray this business fails, they are gutter...they should not treat Muslims and customers this way...