EargoReviews of eargo.com

My first set of hearing aids were from an audiologist and coast $7,000. My insurance covered $3,000 which left a $4,000 bill. These were behind the ear which I hated. Uncomfortable, didn't allow my glasses to set properly and I had nothing but problems with them cutting out and running out of battery. I decided to try the EARGO 7's and loved them. After 3+ years the batteries began to weaken. At that time my insurance now covered the EARGO SE so I tried them. They worked well but I missed the extra features and the better sound quality. I now have my second set of EARGO 7's and love them!!!! Bob J

I need hearing aids, audiologist told me. I shopped round for over-the-counter models and chose the Eargo SE -- after trying another brand and returning those.

In 2020 I had a hearing test and was found to have some hearing loss in each ear, which was no big surprise since I experienced great difficulty hearing what people were saying whenever I was in a crowd, or when there was ambient background noise. At that time, I purchased a pair of Starkey hearing aids, which were the traditional style; they were battery operated and rested behind my ears. I found that the batteries had to be changed quite often, and it seemed that I usually received the “low battery” warning when I was somewhere it was inconvenient to be changing the batteries. I usually only wore them when my wife and I went out where we would be with others. I really did not care for them since they seemed to amplify all the noise in a room, without making it any easier for me to understand when people were speaking at a normal volume. In 2022 a friend of mine showed me his Eargo 5 hearing aids. It was the first in-the-ear hearing aid I had ever seen, and he told me that his insurance company had covered the entire cost for them. I took the Eargo on-line hearing test and was contacted by an Eargo representative a day or two later. I was told that my hearing deficiency, as indicated by my test results, showed that my hearing would benefit from Eargo 6 hearing aids, and indeed, my insurance would cover the cost of purchase. Within a week, I had received my rechargeable Eargo 6 hearing aids and have been wearing them up until recently when I temporarily lost the charging unit. (Unfortunately, I lost the charger in a restaurant parking lot. Although I recovered the charger the next morning, an overnight rainfall had damaged the unit and it could no longer charge the hearing aids. I was very pleased with the Eargo 6’s because: 1) They were rechargeable and did not require battery replacement; 2) They fit inside the ear canal without anything behind my ears that my glasses interfered with; 3) They had 4 different settings that were easily switched to depending upon the type of setting I was in (Normal, Restaurant, Meeting, Television). I found that the Eargo 6’s helped my hearing appreciably, and they were comfortable to wear. After contacting Eargo to see if I could purchase a replacement charger for my Eargo 6’s, I learned that would not be possible because the Eargo 6’s and their respective chargers are no longer available. I was told the Eargo 7 is the latest model to replace the Eargo 6. Having been very satisfied with the Eargo 6, and plus learning that my insurance company would pay for replacement hearing aids because it had been over 2 years since I purchased the Eargo 6’s, I placed the order for the Eargo 7. A week later, the new hearing aids arrived and I have been wearing them ever since. I’m very pleased with the new hearing aids and the follow-up I have received from Eargo representatives throughout this time. I have recommended Eargo hearing aids to other friends and family members without any reservation.

I purchased a pair of Eargo7's, after using a behind the ear set about 2 year prior. The behind the ear set picked up background noise to the point I could not understand the conservation from across the table. Eargo7's did not improve the background noise problem and were not as effective in a quiet environment. Shortly after I purchased them they changed their app, I undated my app and continue to use the hearing aids. Shortly after they changed their app again and wanted personal information to get the new app. I will not provide them my information due to people hacking systems - good way to get your identity stolen. I can no longer change programs or mute during loud events without the app. Touching the cap does not work to change the programs so I can no longer wear them. i called their customer service and was told I would have to provide the personal information to get the app - they were quite emphatic and rude. Since I can no longer use the hearing aids I offer them free to anyone who wants to try them. Paid over $2500.00 for them and they are not very good and their customer service sucks. Sorriest experience I have ever experienced. I would not recommend Eargo for anyone.

Eargo 7 is an excellent hearing aids. These are the only ones where I don't have to turn the TV volume up!

These are my third pair of Eargo’s and definitely the best. The customer support team is excellent and the product really works. I can hear so much better in noisy environments.

After having liked the Eargos I bought in 2019, my experience with Eargo 6 purchased in 2024 could not have been more different. It's not that the charging case was defective and the hearing aids often failed to initialize; that can happen. (They haven't worked at all for the past six weeks.) What's been infuriating is a.) that when I called them to get a replacement under warranty, they put me off several times until they finally admitted they don't have replacements in stock and I'll be put on a waiting list; and b.) they keep sending me automated emails asking me in increasingly aggressive tones ("Final notice!") to send them back my existing hearing aids without actually first sending me the replacements. When I called customer service, they helpfully said: Oh just ignore those, they're automated.

I got my Eargo few weeks ago. I use it not every day because I just have a very mild hearing loss. I use it when I watch TV or when I attend Sunday Worship Services. I picked Eargo hearing aid because it is small and unnoticeable. However, I do have the problem of itchiness of my ear canals which discourages me from wearing it for long period of time. (Just wonder if there is any solution for the problem) Other than that, I like it small, can adjust its volume and programs through the use of its app on my phone. Overall, it is a good hearing aid.