Eahora EbikeReviews of eahoraebike.com

Well the bike arrived with battery adjustment issues and the rear motor is making a noise that according to Eahora customer service I am obligated to repair or look for someone to help me. They just not accepting the fact that the bike doesn’t work properly and the company should take it back. The company ignored the content of my emails and keep suggesting that I should repair their bike or be responsable for shipping back expenses and depreciation cost.

Romeo pro 2 est une machine phénoménale ! Malgré des dinitiaux après des avis négatifs, ce vélo m’a stupéfié. Il dépasse les voitures sans effort et gère les raccourcis tout-terrain. Ses deux moteurs offrent une puissance folle . La construction est premium — acier épais, soudures impeccables. Le service client a été exemplaire : après un problème de batterie, mises à jour quotidiennes, panier cargo offert et batterie neuve envoyée. Ce vélo surpasse les concurrents (comme l’Aniioki) en vitesse, autonomie et robustesse. Un investissement justifié !

I bought a Romeo Ultra 2 and am very happy with it. Before it arrived I was worried that its size and weight would keep me from riding on some offroad trails but so far its been great. I don't notice the weight of the bike as much as I thought I would. Great job Eahora! I will add that accessories I ordered didn't arrive with the bike, a few were pre-orders and I'm waiting for them but I was supposed to receive an air seat cushion and a universal electric air pump, only the seat cushion arrived. Eahora told me there was a delivery mistake in their warehouse and they are sending another cushion with the air pump and to just keep the cushion I received in a gesture of good faith. I've received responses to my support requests within 24hrs.

Received the Romeo Ultra 2 on April 29th,, and right out of the box, this bike has amazing power, and handling..I also own an Aniioki A8..which doesn’t come close to the Romeo…if the seat was upgraded to improved cushioning…the bike would be superb for long distance riding..

So bought the Eahora Juliet June 12, out of the box it had bent defective front forks.. Sent pictures as they asked me to do, and said they would send out new replacement forks, now going on (1) month.. Excuse after excuse, keep saying shipping tomorrow, tomorrow never comes, absolutely the worst customer service bar non.. Now they say no airplanes available to ship to the USA lol, and say Saturday will ship for sure.. Of course I don’t believe it, every message they reply to, they just make up another stupid excuse to buy time, so annoying.. So disappointed and dissatisfied with their customer service, could never refer friends to buy there bikes.. Lesson learned, buy American…

I reached out for part that broke. They responded promptly. Asked a few details and after a few communications resolved my isssue. This is my second bike and every issue they have tsken care of.

Got my ROMEO PRO 2 a few weeks back, and honestly? It's blown me away. This e-bike totally nails that perfect mix of being super powerful but actually practical for everyday riding. Seriously, the power on this thing is wild – hills basically don't exist anymore with the PRO2. 'Power through' takes on a whole new meaning! Plus, the battery just keeps going and going. I'm usually running full speed with lights blazing, and it still surprises me how long it lasts. Putting it together was way easier than I expected, and shoutout to their customer service team – super helpful and actually want to fix things if you need 'em. After really testing it out, I can say it's one of the best all-rounder e-bikes I've tried. Just feels super solid, and honestly? It makes riding anywhere way more fun. If you're eyeing a high-quality e-bike, definitely give the ROMEO PRO 2 a look.

This company is a joke. I tried to write this review on their site but they have intentionally turned off that feature (no surprise). It speaks to the mindset of a company that has no customer service phone number. The only way to reach this company is via email. I ordered a bike from them and they have shipped it to numerous locations around the country but can't seem to ship it to me. They tell me they are keeping their eye on the order as the shipping company gives me real time texts of the order being delivered in a different state. This has happened twice now and all I get is emails telling me they are on it. If they had a number I might actually be able to resolve this but that clearly is not a concern for them. I'm done with these guys. Find a company that cares about serving their clients not just giving them lip service.