Eahora EbikeReviews of eahoraebike.com

Great product and excellent customer service and warranty fulfillment. I love my eahora ebike and when it stopped working within the 1 year warranty period, they helped me diagnose the problem via email and then send a replacement part for no extra charge. When the replacement part was accidentally shipped to my old address, they sent another one to my current address again for no charge. This company will not rip you off and you can trust their warranties.

Buy from a legitimate company with a verified physical and online presence (clear address, phone support, etc.). Stay away from Eahora. Over six weeks ago (August 14, 2026), I ordered an Eahora 48V battery charger directly from their store page. The listing description explicitly stated: "54.6V 3A: compatible with all Eahora 48V batteries." However, the item shipped with the wrong connector. When I contacted customer service email (eahoraebike.com), they deflected blame by claiming the charger was only meant for 54.6V models compatible with Juliet, Romeo, and Romeo Pro bikes. They instructed me to return the item to their warehouse address (1500 S Hellman Ave, Ontario, CA 91761). It has now been four weeks since the return. They have not sent a replacement, have not issued a refund, and have blocked my emails from coming through. Terrible business practices and zero accountability—avoid them.

I bought the Romeo bike from this company..very exited as you can read from my previous reviews. A thorn killed this bike. Now out of warranty!!! Bike needs new derailleur, new pedal and accompanying crank, a new handlebar which cracked on the end with a new accelerator handle.. They cannot understand anything because their service responders are stupid intelligence. What I now call -SI.. I don’t even want to know the costs just because I know they charge $50.00 just for one set of brake pads. I just bought a new bike. Piece of crap that looks good with a lot of plastic components.

My name is Gionny Martinez buy my bike online to the company (Ehaora julie pro 2)no more than 4 months I paid $2,300 and they just stole the battery by forcing it from the bottom in a matter of 3 minutes I went up to carry a delivery tie the bike and when I got off they had taken the battery Being 6 kilometers from my house here in the city of New York call the police is a report that I must collect September 12 in the presinto #30 nyc . I should have a safer safety for the battery. the manufacturer of this bike should cover the battery with a security that they cannot steal is so easy. if the company decides to give me a help since they are very expensive this is my information or you can contact them by calling 3322657373 Please do not buy this bicycle, the thieves are making money with the battery very easy to take out.

WORST CUSTOMER SERVICE DO NOT BUY! bought a bike from them a while back. I was happy until the battery stopped taking a charge. Emailed the company to see if there was a way to fix the battery and they responded “that’s discontinued, you should buy a new model”

Don't waste 3 Grand on a junk bike that is made by china like this bike customer service doesn't exist my controllers went on within the first 15 miles then took almost a month to get new ones and they used cheap hardware in the seat to get it off to get to the controllers is stripped now I can't put the seat back on the bolts are part of the seat!! Do NOT WASTE YOUR MONEY PLEASE!!

Bonjour, j'ai découvert la marque ehaora sur le net car je voulais un vélo avec une forte autonomie, j'ai donc opté pour le modèle ehaora romeo ultra 2, avec une énorme capacité de courant de 60volts 80Amperes, cette grosse autonomie de plus de 300km me permet facilement de laisser ma voiture garée ! Il est très puissant "5000watts" mais malgré tout avec son bridage intelligent, je peux l'utiliser en toute légalité, il a vraiment changé ma façon de me déplacer. J'utilise ce vélo pour de longues balades et son confort (selle ergonomique) me permet d'être confortable ! Je n'ai a ce jour trouvé aucun vélo avec une telle autonomie, quand ont voit ce vélo la première impression et qu'il est solide et bien conçu, merci ehaora. (Philippe, Bordeaux)

Purchased Eahora Romeo Pro, which worked for 11 months before breaking. Motor and controller died at only 2076 km. Eahora replaced both parts under warranty, however the bike remained non-functional after installing the new parts. When I requested a return or refund, they ghosted me. DO NOT BUY FROM EAHORA! Their products are of poor quality, and will not last. When it breaks, they will not respect their own warranty. Garbage company.