Eahora EbikeReviews of eahoraebike.com

Avoid this company at all costs! I spent over $2,000 on an e-bike in January and have yet to ride it once. Straight out of the box, it threw an error code and the throttle engaged on its own. Customer service is email-only and painfully slow, dragging things out with useless “try this, try that” responses. They eventually sent replacement parts, which I had to pay out of pocket to have installed (they promised reimbursement—still nothing). The parts didn’t even fix the issue, and now I’m dealing with a brake system failure error on top of that. I’ve requested a refund or replacement and reimbursement—now they’ve gone completely silent. Three months, $2,000+, zero miles. This company is shady, unresponsive, and clearly doesn’t stand behind its product. Filing complaints with the BBB, Federal Trade Commission, State Consumer Protection Office and the licensing board. I strongly recommend others do the same.

This is by far the worst company for customer service. I've emailed them about warranty services several times to no reply. Don't do business here. Bad company bad people.

Great ebike's with Great costumer service Eahora also has a great website for costume Eahora logo bike gear

I bought one of their ebikes on Amazon late spring. Within 1 month several items on the bikes were falling apart( brakes, display, headlights,etc). Few months pass by and the front motor and battery stops working. I tried to contact them several times but everyone I contact them the were little to know help. Their bikes dont last long an fall apart in less then half a year.

Great experience, amazing customer service, and overall amzing powerful bikes.

Consistently good customer service, even after 5+ years! I purchased the Eahora X7 folding fat tire bike in 2020. Was going stir crazy in California during the pandemic and needed a new way to explore the beautiful redwoods and Pacific coast where I live. I recently purchased an extra 48v battery for long trips over hilly terrain. Unfortunately, the new battery (I thought) wouldn't hold a charge! It showed charging for 4.5 hours, but then wouldn't power the bike, and unlike my original battery, showed no charge on my voltmeter. Customer service worked with me for over a week, until we discovered that these new batteries don't behave as the originals! You have to use the key (included) to switch the battery to the LOCK position. The battery then shows a voltage and runs the bike. This is unlike the original battery, that did NOT require locking. It's a new feature that customers with X5/X7 eBikes should be aware of! Thanks to Eahora Customer Service for helping me with this!

great fit and finish, styling is fantastic, very comfortable and quick..would love to open a eahora shop in new jersey

Great customer service . Communication and assist to get my bike put together was a plus ! Up and on my way to a different kind of freedom .