Material Handling Solutions LLCReviews of e-rackonline.com

The reason I am rating this a three is because the first item we requested to purchase was discontinued. To follow that, the second item we requested to purchase was not in stock however, our customer service rep, Ivan, was very helpful in locating a new item for us. We appreciated the service he provided us and we would absolutely use them again although we didn't purchase the product through them. My advice would be to thoroughly read through the fine print on every product they offer.

Daniel was very patience with us even with some CC problems. We give him 5 stars. Thanks Vic Paluck Shoreline Lumber Inc.

fast shipping

It was great to hear the product I was interested in was in stock. I was told it was readily available to ship which was great. I didn't have 2-4 weeks wait. Then come to find out the product was not available more, discontinued and I was provided with direct replacement. OK fine. I had no other choice. Assuming it was shipped within 24-48 hours after I placed the order as it was "in stock". My order didn't actually ship until I followed up on it, a few days later. It's been almost 2 weeks and the order is still have yet to arrive. A little transparency would have been great on lead times. I am very disappointed with the way the order is being shipped. I could rate with 1 or no star at all but the customer rep was courteous.

I was so confused. I place my order and I wasn’t given a shipping total until 3 days later when I practically begged for it as I was emailing back and forth with someone. The total order was a little over $400 but the final shipping came to like $240 so I ultimately told him to cancel my order which he did. It’s seems like they have good stuff at decent prices but there business processes are very out of date.

When you buy something, you cant find out how much the shipping is until you have already paid for it. They sent me the wrong part and expected me to pay for return shipping and a restocking fee. Text back and forth for a week, with no results. Will never use them again.

They were great! Very responsive and helpful. I would highly recommend them in the future.

I was informed that one of the items I ordered is discontinued. I suggest updating the website. The company cancelled the order, since it was just shy of half a $500 minimum order they require. So much for any future orders with me, there are plenty of other companies that are pleased with any size order, if even $1.