Material Handling Solutions LLCReviews of e-rackonline.com

I ordered the wrong size, then had to pay 25% restocking fee. We were planning on ordering 6 more, but after learning that, probably not.

It was great to hear the product I was interested in was in stock. I was told it was readily available to ship which was great. I didn't have 2-4 weeks wait. Then come to find out the product was not available more, discontinued and I was provided with direct replacement. OK fine. I had no other choice. Assuming it was shipped within 24-48 hours after I placed the order as it was "in stock". My order didn't actually ship until I followed up on it, a few days later. It's been almost 2 weeks and the order is still have yet to arrive. A little transparency would have been great on lead times. I am very disappointed with the way the order is being shipped. I could rate with 1 or no star at all but the customer rep was courteous.

I was so confused. I place my order and I wasn’t given a shipping total until 3 days later when I practically begged for it as I was emailing back and forth with someone. The total order was a little over $400 but the final shipping came to like $240 so I ultimately told him to cancel my order which he did. It’s seems like they have good stuff at decent prices but there business processes are very out of date.

I repeatedly tried to contact this company to find out when my order will ship only to find out it is backordered. Then to wonder still then when I would receive the order???

The e-net shopping experience was OK, but during check-out I was given a $ amount as to what I owed, so, i arranged with my credit card company to pay that amount ... But, the total amount was actually more than I had arranged for, so, when your company tried to collect, my bank considered it as a fraudulent amount and would not allow the transaction to complete. Now, you lost a sale and I wasted my time spent on your web-site.

Disappointed that no tracking info was provided with the order. Very high shipping cost (half the cost of the product I purchased) and after a week, still do not have the item.

I had ordered my product in May and I had checked the status for a few days. Waited. Waited. Waited some more. On June 30, I finally called to find out where my order is and checked the status page again. Without notification, my order was cancelled. I did not request cancellation and am disappointed that the company did not post an email explaining the cancellation.

I ordered Silent Partner Earplugs. The description provided by the company described Silent Partner Earplugs right down to the noise reduction rating. When the earplugs they were Airsoft earplugs.