Richard Bickford C.
the staff were very helpful
the staff were very helpful, unfortunately the shipping timeframe didn't work for me.
Find low prices on warehouse equipment like cabinets, shelving, pallet racks, cranes and workbenches.
Material Handling Solutions LLC (e-rackonline.com) has 69 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Administration & Services · Houston, Texas
Excellent

Administration & Services · Dallas, Texas
Excellent

Administration & Services · Kingwood, Texas
Excellent

Administration & Services · Friendswood, Texas
Excellent
Showing 4 reviews with 4 stars · Clear filters
Richard Bickford C.
the staff were very helpful, unfortunately the shipping timeframe didn't work for me.
Customer
I sent a message through the website portal requesting specific product information and have yet to hear back. About 2 weeks ago now. Perhaps they busy with existing customers and are not able to address potential new ones. Sending update as fair is fair... and diligent response is probably as important as the product being sold. As I cannot yet speak to the ordering and procurement process however their handling of this post gets a full positive reply. I will being reaching out via telephone.
Response from Material Handling Solutions LLCMar 5, 2019
Obviously if I had received your email I would have responded right away. We are available via telephone also so please call us if we haven't responded the same day. We get so much SPAM from the contact us page like 20 spam messages per every one message. In addition I get like 50 emails for rfqs that have nothing to do with what we sell and so some emails fall through the cracks. Also the internet has new requirements for email encryption and so we stopped receiving many emails from customers. We are sorry for this but we do respond to every email we get the same day.
Customer
The product was quality. The biggest issue was: I didn't know where the product was, when it was shipped or predicted to be delivered. I,don't like leaving items on the front door. I contacted the seller about tracking information & got a tottly eronious answer with no follow up as indicated.
NCF
No problems. Fast delivery.