E-file.comAuthorized IRS e-filing software to help taxpayers file their tax return faster and with fewer errors. Start your return for free with E-file.com.
E-file.com (e-file.com) has 400 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Accounting & Tax · Tampa, Florida
Excellent
Accounting & Tax · Miami, Florida
Excellent
Accounting & Tax · Hollywood, Florida
Excellent
Accounting & Tax · West Palm Beach, Florida
Excellent
400 approved reviews, newest moderated first
Green M.
I liked the price. But after I left eztaxreturn($984 federal refund) I did this one and only got $888. Anyways, the instructions on CONTINUE are a bit less easy to understand than eztaxreturn cuz it doesn't tell you what to do when you press the wrong button.
Laura A.
Very user friendly and the email availability and response were helpful
gps
Scam! Says its free but its not. I filled out the info to file for extension and pay my taxes and when I hit submit, it charged me !!!! Pure bait and switch. And thafter I chose the basic option, which they said was free in the beginning.
Response from E-file.comApr 16, 2026
We apologize for any confusion with this. We do charge for our extension software ($29.99). All extension purchases include free software to file a 1040 tax return between April 20th and October 15th. I suspect this is where you saw the word "free". I am very sorry if this was misinterpreted. You can print a free IRS extension form and mail it here https://www.irs.gov/pub/irs-pdf/f4868.pdf. This would not include our software to prepare your 1040. If you plan to print and mail your extension, we advise that you purchase certified delivery from the USPS.
Blaine
The format is reasonable, but if you have a tiny eBay business, good luck if you make a mistake! Schedule C doesn't appear to be deletable once you have it. Considering how many people have small online sales on sites like eBay, there needs to be a separate guide that is clearly listed. I was guessing at I had to print everything out, both State & Federal forms, and send these via snail mail in order to get rid of a simple mistake.
Response from E-file.comApr 16, 2026
Your earnings from eBay, even though they were only a few hundred dollars, required you to file a Schedule C. Our software undergoes annual testing with the IRS to ensure everything is in compliance. Removing the IRS required Schedule C, while technically possible, would have resulted in an inaccurate tax return. I'm very sorry for any confusion with this.
Chris L.
I can’t tell if my extensions are approved for the state… or am I just being billed $34.95 for nothing.
Response from E-file.comApr 15, 2026
You posted this for the wrong website/service. We are www.E-file.com, and do not charge $34.95 to file an extension (the fee for this is far less on our website and includes free software to prepare a 1040). Please double check your confirmation emails/credit card receipts and move this review to the correct company. Thank you. **ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from actual customers. Company has no record of this individual having used their service.
Dissappointed
software is hard to follow. will not stay backedup. charges for everything incl printing. 4+ hr on hold to reach CS then still didnt solve problem. issues addressed by CS the option keys were not available on computer. DO NOT USE THIS SERVICE
Response from E-file.comApr 16, 2026
It sounds like you've posted this to the wrong website/service. We are www.E-file.com, and do not charge to print returns. While our telephone support hold times are longer on April 15th, they are no where near 4 hrs. We understand that you are frustrated with the service you used but ask that you please move this review to the correct company. Thank you. **ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from actual customers. Company has no record of this individual having used their service.
Margaret
Very poor explanations in the help sections. I won’t use it again
Response from E-file.comApr 16, 2026
We apologize that you did not find the explanations in our help section sufficient. We have requested information from you through TrustPilot, to try and assist you further, but you did not respond. Our Basic (free federal) version includes online & email support. Our Deluxe and Premium versions include telephone support whenever you have a question. Unfortunately, it does not sound like you utilized any of these.
Lynn
I like that you answer questions and are guided through the filing.