Dutch VetReviews of dutch.com

I was pretty desperate on a Saturday to get help for my new kittens who were struggling with URI and conjunctivitis. Of course on a Saturday the options are limited in my area, and the 24 hr emergency vet clinic near me I didn’t have the greatest past experience with. That’s when I found Dutch! Dr. Brewer has been a godsend for these kittens and I was worried we were going to lose them. Dr. Brewer was kind, caring, and compassionate in dealing with my babies. She immediately ordered meds at a local pharmacy which I was able to pick up with no problem. She was prompt with her responses when I wrote to her throughout the week and stayed in touch which meant so much to us. I would HIGHLY recommend Dutch and Dr.brewer for your pets needs. The zoom meeting and signing up was easy and quick. If you don’t know what to do and you unfortunately have a pet in need, I urge you to use Dutch as a resource. My experience has been nothing but positive and I am convinced Dr. Brewer saved my babies. I will be using Dutch and Dr.brewer’s services in the future for all my pet’s needs and I highly recommend them! Thank you Dutch and Dr. Brewer, you have been wonderful and have made this whole situation much easier for us, plus the price you cannot beat! I am forever grateful for you! Ten out of five stars!⭐️

The vet that over saw my pets treatment was super sweet and caring! She did a very thorough investigation into my pets illness & was able to write an RX for us that was mailed directly to our home. The only reason I didn't give a 5/5 is because of the wait time of us getting our RX. It did take nearly 2 weeks to receive. But I really appreciated the owner of the company reaching out through email to personally explain the delay in shipping. I have already recommended to my friends to try out Dutch! I think its a really great company.

This company is not legit. Do not give them your credit card info. You will be sorry. Paid for subscription and could never set up a vet call. They are 100% a scam. DO NOT USE DUTCH !!!!!!!!

Easy and less expensive

I cannot, in good conscience, recommend that anyone use this service. I'll echo the comments by so many other users that the experience with the Veterinarian with whom I worked was excellent. Communication was good, but follow-through is non-existent in anything close to what a reasonable person would consider to be expeditious. My 14-year old female shows clear symptoms of a very bad urinary tract infection (including bleeding) and the Veterinarian with whom I worked *immediately* prescribed antibiotics to begin ASAP. As with so many people here, I've been waiting for the order I feel I was *forced* to place with the Dutch pharmacy for three days (and that's what they consider *immediate*?) When I used the word "forced", above, it's because I asked if I could have a prescription called in or receive a written script that I could take to a local pharmacy. Essentially, the answer was "no". The explanation made no sense: "our internal process takes about three days anyway, so the wait time would be about the same as ordering through our pharmacy." Clearly the Veterinarians are coached to direct people to buy medicines from Dutch, and, equally-clearly this is part of the Dutch business model. That would be fine, if that business model *also* placed the importance of same-day or next-day delivery and critical medicine care on a plan equal to or greater than their own profits. I squarely place the blame for these business decisions on Joe Spector, the CEO of Dutch, and formerly of Hims & Hers. In those models, your Viagra or Finasteride can wait 5 days. When treating a living thing as precious as my Lucy, I need to see that the company I work with places a value commensurate with my own on my pet's health and acts with appropriate urgency to deliver medications prescribed by a Veterinarian. Barring that outcome, Dutch should immediately adopt the practice of emailing a written script that can be processed at a 3rd-party pharmacy, to customers rather than forcing them to buy from a pharmacy process that is sluggish, non-responsive, and inappropriate to its task on a grand scale. So, Joe Spector, why isn't this fixed yet? I've seen the long list of bad reviews. When? It's already too late. EDIT: 3/12/24 In response to Dutch reply. Don't even try it, Dutch. NOBODY and nothing in your pharmacy order process specifies TWO expedited order options. In fact, even the ONE option that is meant to *appear* as expedited (called, obscurely, "RUSH" isn't date-specific or even date-range-specific) so there's ZERO assurance that anything will be different about shipping when selecting "RUSH". The problem, clearly, is the business choice to use UPS MAIL INNOVATIONS for a shipping partner. That's a PROFIT decision. UPS MI is not day-specific, and the handoff to my local USPS last-mile took a total of 7 days. My pharmacy order of critical antibiotics for my Lucy's infection wasn't treated as such by anyone but the Veterinarian. That's a business choice. So, it's back to you, Joe Spector.

Dutch is honestly one of the best telehealth vet services I’ve come across. It’s so convenient being able to see the vet and get everything I need prescribed right there and then .

It was nice to be able to get a quick and convenient appointment, not to mention a whole lot cheaper than the standard vet visit. The appointment alone at the vet just to be seen, is usually more than double the price. Got the peace of mind with having a vet answer all my questions and set up a treatment plan for my dog. There was a mail delivery issue, and I never received the initial product. Their customer service team was helpful though and able to reship the product so my dog could get the treatment she needed.

I ordered meds for my cat on 2/23/24 I emailed on 2/29/2024 and asked about the meds. They emailed back saying I did not order through the treatment plan. So I reordered through that. They also said they would expedite my order. I emailed yesterday and today still no answer from them. They did refund the 1st order I had to redo. Still waiting for my meds.