Dutch VetReviews of dutch.com

I had an appointment on 10/15 for my sick dogs. Our regular vet had no openings that day so I gave this a shot. Appointment went fine. The after and the lying are the problem. At checkout for their antibiotics I was offered an option to pay $25 to overnight them to arrive 10/16, or, free shipping and it'll arrive Saturday 10/17. The vet told us we could transfer the prescriptions to a local pharmacy if we liked. So I looked into that, but Dutch's website says they charge $5 to transfer the prescription and it takes 2-3 days to process a transfer, which is crazy. That can easily be done same day. In fact, this particular prescription is filled by a regular human pharmacy, and anyone that's ever transferred a prescription from one pharmacy to another knows it takes about 10 minutes. You can do it while standing at the checkout in the pharmacy. But they charge these fees and create intentional roadblocks to force your hand into using their own pharmacy because no sane person will pay $5 and wait 2-3 days when they are telling you they'll do it for free in 2 days. So that's what I did. Imagine my surprise when they did not arrive today and I logged in to my account and it's not arriving for another week, Friday 10/23. I tried to reach out to support, but of course they have no support available on Saturdays or Sundays because everyone knows pets don't get sick on weekends (insert eye roll here). So I guess my dogs will just have to be sick an extra week. Like why blatantly lie about stuff like this. I 100% would not have made the choices I did had they been honest instead of flat out lying to ensure you don't transfer the prescription and use them instead so they can maximize profits while your pets wait a week plus to actually get the care they need. 0/10 will not use again.

This has got to be a sick joke. The vet I saw was wonderful. However, it’s been 11 days and my dogs medications are still not here. After a ton of back and forth they said they would send it to a Costco pharmacy near me. They did, but didn’t give the pharmacy the doctors information. So no meds. My dog has an infection and is in pain. They don’t care. They only care about money. Not your pet. RUN

Canceled my prescription after stating they were filling it. Claimed prescription expired event though in the same email they cited the active prescription. Now my dog has to go without needed meds until they reship. Horrible customer services that goes in circles and will not answer questions. Would not recommend. Save your money on this sham and go to a local vet.

Biggest scam company. The vets truly don’t care about your animals. They will take your money but won’t provide the service. Stay far away from this place!

Dutch is a a huge rip off. They act like they are doing yo a favor getting a vet to give you a prescription but getting it transferred almost impossible. First you get charged a $5.00 transfer fee..their prices by the way are way higher then any other pharmacy and then they tack on a $7.00 extra fee if you do order from them. The problem is they will never send over your prescription to the other pharmacy that is $40 cheaper...when the other pharmacy tries to call them dutch never..i repeat NEVER answers their phone. After on hold for an hour they tell you to leave a message or just hang up on you but they never call you or the pharmacy back to transfer. again there is NO customer service..none..no chat..nobody works there guess they all take off for the day. When you try to cancel good luck with that I have been trying for two weeks with no luck....If you want headaches go with this company but a quick google search will show you companies that will hook you up with a vet for around $45 and you get the prescription sent to you on the spot. Did I mention they never send you the prescription to take to your own pharmacy I believe that is illegal but I don't think they care at this point. My advice is RUN.RUN..RUN away from dutch as fast as you can...

Terrible experience. Hardly any response after their warehouse sat on my dog’s meds for 2 days before shipping them. I paid for expedited shipping and here I am 5 days later with no resolution. No one is available to answer my inquiries over the weekend, and I can’t get into my vet for another 2 weeks, which was the whole point of using Dutch. My dog is suffering with a terrible rash and they don’t care. I should have tried to get the meds called in at CVS, but Dutch made a big deal out of it taking 3 days to process at a pharmacy? I would have been better off doing that instead of paying for overnight shipping.

I signed up for Dutch because I read they had the ability to get same day prescriptions. I double checked and was told yes I could get them same day. I couldn’t get into my local vet til tomorrow so I paid $100 for the service and went to make my appt. The first available was four hours away. I wait for my appt and have a glitchy few minute long zoom call with the vet. My dog is prone to ear infections and I just wanted to be able to pick up the drops that have worked for him in the past as soon as possible. The vet assures that I can have the drops sent to my local pharmacy. I hang up the call and immediately go to transfer the prescription. It says it takes 2-3 days and extra fees to transfer the prescription. Even paying for expedited shipping wouldn’t get the drops to me for 4-5 days. My dog is in pain. I message the vet and she tells me to make an appt with a local vet if I want same day prescriptions. I cancelled my membership to dutch but it has already charged me for the full year. I end up using Vetster instead and I get the prescription within a couple of hours. All in all, Dutch was a waste of a day worth of effort and $100.

Very unhappy with the prescription experience with Dutch. Have a cat with a potential UTI and I can't get any help finding a local pet pharmacy plus they charge $5 just to "transfer" the script like that's not something that's done all the time. The only alternative is to pay them DOUBLE what the actual prescription cost to rush ship and it still wouldn't get here for 3 days. My advice, if you love your pet, use a local vet. Dutch just collects money and leaves you to figure out the rest. UPDATE: They were "kind" enough to refund the transfer fee because even though I called the pharmacy to confirm they had it in stock, Dutch says they called too and they didn't have it. I called again and talked to the Pharmacist (it's a small town and she remembered talking to me earlier) and she said they did NOT call her. They also say they're going to refund me 40% of my yearly cost and keep harping on the money part. I really don't care about that part, what I haven't heard is how they will make this better for my pet. Repeated emails with the same template and same platitudes about how "I'm a pet parent too". To add insult to injury, I'm not getting an absolute ton of spam email from Dutch and their partners. I've now spent a total of 6 hours trying to get this all straightened out. What an absolute beating. If you're reading this Dutch, please hear me...I do not care about the cost. We're talking about the health of people's pets, you need to fix your processes and give your customer service agents a lesson on empathy instead of just reading from the script. I literally got the same copy/paste email TWICE. Same wording. How insulting.