Dutch VetReviews of dutch.com

Service was ok from the vet. Everything else is whack. There are two main issues. First, marketing ran a promotion that wanted me to save other people money with a reduced membership for them, but nothing for me. Of course, I want to help people. In this economy though, any kind of nod towards me would be great. Second, I woke up to an email thanking me for my order. No heads up at all. I am sure I agreed to this 12 week resupply at some points, but an $85 auto charge without warning combined with a thank you is disingenuous. 2/5. Do not recommend.

This is absolutely nice

Everyone that’s thinking about using the Service keep in mind you get a quick visit that takes absolutely forever to get medications especially for a dog that needs them. They do not stay in contact and they will not update you on where your medications are. I strongly do not recommend this service.

We decided to try an online vet service since our current local vet has just become so unaffordable. After lots of research we decided to try Dutch. The appointment was easy to make. But the actual appointment was an awful experience. It was our first appointment and the vet was extremely rude and dismissive. The call was around 5 minutes because it seems like he just wanted to not be taking appointments. My teenage son was also on the call because he wants to be a vet, and he couldn’t believe someone that loves animals was so mean and didn’t care about his dog. Really regretting this decision. All we’re trying to do is help our sweet pug, and now I never want to use this service again. Such a waste of money.

Vet is amazing but the rest of Dutch is not a place that I would refer to anyone unless absolutely necessary

The service itself is a great idea. Easy and fast to get appointments. I do feel like we are always rushed off the phone, but overall the process is simple. Medicines are pricey on this site and EVERY order they charge $7.00 pharmacy processing fee. I put an item for $15.00 in the cart, it said no shipping cost. I applied the $25 discount code sent to me and it took off the processing fee and item cost, but then charges me for shipping! Very shady!

Unfortunately, if your dog neess anything remotely time sensitive, this is not the app for you. I was hoping to avoid the cost of a local vet visit by doing telehealth to get a prescription for my dogs uti. Shipping on all meds is a minimum of 5 days even with the $25 rush shipping. There is also no option for local pharmacy pick up. This was highly disappointing and should’ve been disclosed prior. If you have an ongoing health issue you need regular meds for, this might work for your pet.

The vets are great. Unfortunately the company is not. All over on their site it advertises 20% off for members with the annual membership. If that doesn’t work, there’s also a fleatick20 code that DOES NOT say one time use ANYWHERE. So we went on Dutch to get our dog’s flea pills, there was no automatic discount, so we applied the fleatick20 & it took 20% off. Then our order was cancelled and refunded because we needed a vet visit. We had our visit 3 or 4 days later at the first available slot, got our flea pills renewed, couldn’t use the code, and didn't get any 20% discount for being members. July 28, 2026 we called customer service, and the rep put no effort into helping us, said there was no supervisor to talk to, and was a little rude. We ended up hanging up. Shortly after we discovered that you can’t simply cancel your annual membership online, we called them back to cancel. The next rep offered us 40% off to not cancel, but figuring we will just go through this next time, and every time hereafter, we opted to cancel. We can go to our local vet, get flea pills for the exact same undiscounted rate, and for about the same cost for an annual visit. There’s literally no benefit having the Dutch membership if you have a local vet!