Dutch VetReviews of dutch.com

Great detailed information that the vet shared with me. Went over medicines and set up a 6 week appt for follow up

I bought an annual membership in October. Everytime I try to log in to order my dog’s meds, it states I need to open an account and shows me pricing. I have tried emailing them, using the number given to text for questions. Today, I have been on hold to “chat” for almost 5 hours. My dog needs the meds!! Anyone else with this issue? Any tricks to speak with a human?

I needed prescription meds for my pets urgently.. I was told it would take one to two days. it has been over a week. I had to make another vet appointment in person to get the meds. The ordeal has cost me triple the price it normally would, had I just went to a regular vet.

One star because I haven’t received my order yet! Only got a tracking number after I emailed twice. I placed my pets order 02/22 …it is now 3/2 and still haven’t received it. The tracking number I just received yesterday says usps is waiting on package and not in their possession yet. Super slow service! I’ll update my review once I actually get my order, if it ever shows up. I’m super disappointed and regretting signing up with them.

I was beyond impressed with the service I received during two different phone calls/appointments I made the veterinarians were very professional and informative. We healed my baby and that is the most important thing of all.

DO NOT THINK THIS WILL GET YOUR PET MEDS QUICKLY. Your pet could actually worsen while you wait for their arrival through Dutch. My puppy clearly had an ear infection. I was on vacation with him visiting family so we weren't by his vet and I tried to utilize Dutch to expedite some ear meds for him. I paid the subscription fee (36 dollars) and was seen by a vet who prescribed him ear medication. The vet told me his med would not arrive for a "couple days" with standard shipping so I selected the "Rush Shipping" option which cost 20 dollars in addition to the med cost (roughly 65 dollars). Despite selecting "RUSH" shipping the medication wasn't even set to arrive until March 4th which wasn't told to me until March 1st despite placing the order on the 23rd. ALMOST TWO WEEKS before my dog would have the medication despite "RUSH shipping" and additional money spent. They're also a site that only does email support so good luck getting any complaint addressed. I had to go see a vet in person to get him ear meds quicker. Waste of time, money, and effort. Just go see a vet in person.

I had an online visit 2/26 for my dogs ear infection and paid for the medications as soon as they were prescribed. I was not given the option to expedite the shipping but I reached out to Dutch the next day to ask when I would receive my dogs medication and they allowed me to pay an extra $30 for rush shipping. Great. It’s Thursday 2/29 and I just received the box of medication and the MAIN medication the mometamax is NOT in the box. And they are closed. Horrible experience so far. They just take your money and do what they want and there’s nothing you can do. I recommend to stay away.

I love the ease of ordering flea and tick meds from Dutch's vets. I also love that I can do a virtual appointment with the vets for most things. This is so much less stressful for my pets. The price for an annual plan is unbeatable. One local vet visit is almost the price that I pay for a year of Dutch and can have up to 5 pets covered with unlimited virtual visits. Also, the vets are very friendly and caring. They respond quickly to questions and pharmacy requests as well. I even requested flea and tick meds on a weekend not expecting to get an answer until Monday. I was pleasantly surprised to receive an answer and have the meds in my cart within a few hours of my request on Sunday! I haven't been recommending Dutch to all of my friends with pets.