Dutch VetReviews of dutch.com

The concept is great. I have a senior dog and a cat from the pound and they always are seeming to need medical advice. My dog was very sick from a diet change. That is when I signed up. It seemed great that I was able to get in with a virtual vet over the weekend so quickly. But then even though there were a Costco right in my area where I could’ve went and picked up the medication, they explicitly wrote the prescription so that I could only order it through Dutch and that it would take over a week for the medication to arrive. when I notified them of my disappointment and needing to have the RX transferred, they made me pay a transfer fee and they made it sound like it wasn’t easy for people to get to a Costco. There is a Costco less than a mile and a half from where I live. That was a complete dealbreaker for me. Then when I asked to go ahead and canceled the subscription, they told me that I was locked into a 90 day trial period. This is why I wrote the trust pilot review is because be careful they do not include in the details that there is this 90 day mandatory period in their fine print. They say that you can cancel it anytime. When I held them to this. They continue to reiterate that I had to maintain my subscription for at least 90 days before canceling, but it literally does not say that in the fine print. I have sent them screenshots of their fine print, yet they still charged me. This is bad business because had they not forced me to keep the 90 day prescription I most likely would’ve turned it on and turned it off at my leisure. Apparently this 90 day mandatory and actually deterred me from ever turning my subscription on again. I got stuck with the subscription when I didn’t have time to utilize it, and still had to pay for it anyways. To make matters more offensive, my fault business was affected by the Palisades fire. And I live in a community in proximity to the Pacific Palisades, where the entire community is still trying to work together to help rebuild. It is very low ethics to do this to people who are already struggling from a massive fire. Looking back, it may have just made more sense to take my dog to the vet while I thought I was saving some money at the time and thought it was more convenient. I literally ended up paying over a extra almost hundred dollars for services or advice that I never received. What a waste of money. It would’ve been better to invest that into my dogs, actual health or something for my cat. As someone who retails skin care online, I also frown against their practice of forcing you to have to go through their store. While, it does make sense that they want you to be able to access exactly what the vet has recommended, especially in the situations like the one I was in where I needed to get my dog her medicine immediately I really could not stand that they put my dog’s comfort and her health behind their priority of profit. I really hope that they update their terms and conditions to be more transparent that there is a 90 day mandatory. Before you can cancel. Because they actually do say you can cancel it anytime. This is false information.

Quick visit after my local vets where completely booked until middle of next month. Amazing vet help and was able to get everything I needed right away. Would recommend to anyone.

The service is amazing for nervous dogs. The vet was available and paid a lot of attention, asked a lot of questions, and provided a treatment plan. The vet also recommended tips to prevent future problems with my dog. This is much better than I expected. Great service

I have had two fantastic experiences with vet Telehealth appointments with Dutch for my cat. The vets both times were great. I am so thankful for this service as my cat is beyond stressed going to a vet office. Dutch vets have prescribed her a flea medication which has worked better than the others we have tried as she suffers from flea dermatitis and really needs to be using rx topicals. They also have prescribed her a medication to use before any in office vet visits if she were to need it. The appointments have been easy to schedule and quick.

Dr. Royce is a wonderful listener and very informative!

Awesome experience, really nice and helpful! Took her time during our appointment and asked several times if I needed any additional help. Thank you!!

The vet I saw helped me so much with making the hard decision I had to make to help my dog. It was her time to go and I didn’t want to but I knew it was for the best and she needed the help to transition. I needed to hear from professional though first. She also told me about different resources that could help. She saw my toddler running around while I was sitting with my dog. Told me to take it easy and it’s okay. Told me I was doing a great job. She was so empathetic. I thank you so much. If it wasn’t for you confirming what I knew I don’t know if I could’ve made the decision. Thank you for listening to my cry.

My husband and I could not be more impressed with Dutch! This visit was top-notch! The veterinarian went above and beyond taking care of our senior dog chopper. She was punctual, caring, knowledgeable, and took care of business! We love Dutch!!