Providing gas and electricity services to Ohio, Indiana, and Kentucky. Includes information for consumers, employees and corporate clients.
Duke Energy (duke-energy.com) has 143 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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SGL
I paid a deposit that is more than my average bill when I purchased my house over a year ago. I have never had a disconnect, always pay my bill and have great credit but now you want another deposit amount of almost $700 and you said "it's ok, we will give it back to you in 9 months with 2% interest" You are a monopoly that is taking advantage of people that do not have an option to use another provider. Absolutely GREEDY PIGS!!! I hope you go out of business!
THERESA T.
I am 74 years of age and live alone. I recently experienced power outages. A young man with the company came out and shared with my son that the transformer was bad and need to be replaced. Upon calling in and getting Charlie the rep on the phone he was patient,kind and very professional without being overwhelming user friendly and did an awesome job reassuring me that the engineering dept would be addressing my concerns. This young man was so respectful and even took the time to allow my son to join in to give important details. I know you get a lot of negativity and toxicity when you work in customer service but this one is a keep. Thank you Charlie. Please let this go forward and he be recognized for his awesome service vv
Nick Z.
If I could give less than 1 star, I would. They do not work well with others. Inhumane. Insensitive, and have 0 ability to assist.
james B.
On June 19, 2026 I made 2 payement to Wonderful Corrupt Duke Energy ,I called Duke and they refused to issue the credit, so my Bank on June 19, 2026 confirmed I made 2 payments within minutes and took 1 payment back. Unprofessional Duke Engry send me a bill date June 22, 2026 clearly stating Total amount due Jul 17 $82.99. I went on the Duke website to pay my bill of $82.99 and when I went to make the payment Duke took $74.24 Now Duke is trying to staing the Bill I received last week is false. I called unprofessional Duke Energy about what I had to paid and now Duke is sayting they changed the records on June 23, 2026, stating they issue 2 payements when they refused to even issue 1 payment back. This just prove how dishonest unprofessional greedy and ruthless Duke Energy is and has been for years in my opinion Duke Enrgy need to be dissaemble by our Gov. broken into very little pieces and asset sold and given back to all the Customer Duke Energy has been abusing for the last 20 years I would place a copy of Duke Energy bill but this site does not like proof of the true facts
Cody S.
Half the town I live in, in north Carolina is out of power right now. Hottest day of the year and during the celebration of the 250th birthday of our country. Pathetic. I guarantee it's because more than half of NC population showed up to dispute there price rise due to data centers that have nothing to do with regular ppl. Hate duke energy!
John C.
Lights out again need to wire under ground little thunder lightning lights out thunder minutes lights went out. Will get increase will get little storm lights out sad
Frank S.
I put my elderly mom on auto reduction from her bank account. So my mom had passed and one day I was at her place and her lights went out. So I called Duke up and I said my mom is on auto pay for about a year. They said for some reason it didn't go through. My mom had the funds, believe me. So the woman I'm dealing with said you're responsible for it. And if you don't pay it we'll shut your electricity at your house. So naturally I paid it. This was 4 years ago and I'm still burning up over it.
Nicholas S.
A total rip-off. Just got hit with yet another massive price increase. They are straight-up stealing from their customers at this point. It’s predatory, greedy, and completely unfair. Do not trust this company with your money—they will drain your wallet and offer nothing but higher bills in return.
