Duke EnergyReviews of duke-energy.com

We were on Duke Energy's Annual Flex program, paying approximately $70 per month. When we moved and closed the account, Duke Energy suddenly claimed we owed approximately $700. Naturally, we questioned it. We asked Duke Energy to provide documentation showing exactly how they calculated the final balance. We weren't asking for a discount, forgiveness, or special treatment. We simply wanted them to SHOW US THE MATH. Instead of providing the documentation we requested and resolving the dispute, Duke Energy ultimately sent the account to collections. Think about that. They were confident enough in the approximately $700 balance to send it to a collection agency, but apparently not willing to provide us with the documentation we requested showing how that amount was calculated. If the $700 was legitimate, show us. Provide the accounting. Explain the Annual Flex reconciliation. Give us the documentation supporting the amount. That should be an incredibly simple request for a company the size of Duke Energy. Customers are expected to pay Duke Energy accurately, completely, and on time. It seems reasonable to expect Duke Energy to demonstrate the same level of accuracy and accountability when its billing is challenged. Instead, we asked for documentation and got collections. For a company of this size, that is absolutely disgraceful. If you are a Duke Energy customer, keep EVERYTHING: bills, payment confirmations, emails, screenshots, names, dates, and every request you make for documentation. Based on our experience, you may eventually need to document Duke Energy's billing better than Duke Energy is willing to document it for you.

I've always lived in Orlando in all ways dealt with OUC I decided to move to Haines City we need it electricity in the house and the only company that could give us electricity was Duke energy they told me I had to give them $900 for deposit I've never in my life had to give $900 deposit so that I would be able to receive electricity this is outrage these people are crooks it's too late I cannot move to another location ouc is a better electricity company than Duke energy be careful of these people they are crooks when you moving to Haines City Davenport or poinciana try to purchase a house that Duke energy does not have to give you electricity as customers I believe that we should pick our own electricity company they shouldn't tell us which company we should use I know one day things will change where us as the customer but consumer will be able to pick our own energy company advice anyone before purchasing your house make sure that Duke energy is not the one responsible for giving you electricity

Payments is outrageously expensive and the service during an outage is very long time.

Reported power outage from freak storm in Hope Mills 9/5/2026 they came within an hour fixed the problem down tree limbs on neighbors property workers came in middle of the night exceptional work BRAVO GUYS THANK YOU ❤️

Been paying for surge protection for years to Duke. Than lighting hit near my home, destroyed ceiling lights, air conditioner, garage motor, motorized bed, internet router and modem, and 5 $75 each breakers. I called to make a claim and they said they only cover compressor on major appliances. So in other words thanks for your money and our surge protector doesn't work, and we don't really cover you.

This is the poorest power company in existence. When the power goes out, it is a minimum of a 12 hour wait for repairs. The power goes out when the wind blows 15 mph or more. Just poor. They should change their name from Duke to Dookie.

I used Duke for roughly six years in Florida through my apartment Complex, and their slew of predatory tactics, poor customer service, and inability to resolve issues they created persisted over the entire six year duration. Ultimately, upon my move out scheduled for July 22, 2026, I placed a “cancel service request” on both, the Duke app and website, prior to July 22 to ensure I would not be charged after I was no longer living in the apartment. After first placing the request on the app, I received a prompt stating a request had already been placed for 2022- knowing I had not yet placed the request, and the current year was 2026, I recognized this as an error and attempted to place the request on Duke’s website as well (in addition to the app). I received the same prompt stating a request had already been placed, and so next called Duke’s customer service, where I was kept on hold for over ten minutes and the robot ultimately referred me back to Duke’s website. Assuming the stop service request had been placed since I placed it numerous times through Duke’s website and application, and received a response stating a stop service request was received, I assumed I had stopped my service. However, come August, I’ve been charged through August 2. While the cost is minor, it’s the principle of the issue that has been troubling - after two hours on the phone with Duke support, the answer I was given was that, because their system did not receive my stop service requests (despite that their platforms are the party that malfunctioned), I simply owe the money. Long story short, make sure you reach a human from Duke when you want to stop service, especially if their platforms are “malfunctioning.” Their predatory tactics and poor technology are not on your side as a tenant, so cover all your bases to protect your finances!

We’ve been out of power for hours and they don’t seem to care