Duke EnergyReviews of duke-energy.com

Absolutely terrible that this company must be relied upon so much, they believe they have a perpetual right to keep charging customers more while not being able to react to a storm in a timely manner. They can say whatever they want but the winds have long died down and THEY should be prepared for storms worse than this. I cannot sleep at all and this will compound into my work but this falls on me and will not be reflected one bit in my bill... I absolutely despise that they must be relied upon, I want to live off the grid fully after this BS.

Duke Energy are greedy and such disrespectful energy company, Dont believe in them the lies that Duke Energy is prodiving enegry for all of North Carolina. They are just greedy and lying out of their asses!

Duke Energy has to be the worst company. Worst company I have ever had to deal with their prices are ridiculous. Who’s getting the money because I have had progress energy I have had Tampa electric. I have had Orlando utilities commission in Duke by far is disgusting. Somebody is pocketing money there’s no way in the hell I should be living in a one bedroom apartment paying $329 a month for a light bill. Then not even that my bill was due on the 31st and they put a late notice as of the second. They are so disgusting. I’ve never let my bill go past due or to the next month. They’re greedy, greedy, greedy, greedy.

I called in related to a stop request I received notification about but did not place. After on the phone 30 minutes transferred 3 times I was on a line with internet company that wasn’t Duke they transferred me to. Unrelated to my request, now I’m back on the line with another agent who refused supervisor. I requested 6-10 times and she kept delaying it and then proceeded to not remember what my call was about I explained it 3 times to her. As well she could not find my account. Finally got transferred and then stayed on the line 5+ waiting for someone to pick up. Absolutely ridiculous and the fact they have so much control over this area in NC is beyond wild to me. So shitty customer service.

I took advantage of their free Energy Audit. It was audited by Drake Burlingame. What an excellent job he did looking under and over everywhere for any leaks. A few days later I got a thorough report with some recommendations. Drake also told us all the right things we are doing.

Zero stars!! This company is such a scam it’s so sad. Started electric here and had to pay a deposit of $700 which is already absurd!! Then find out when we’re moving and go to transfer the electric from the old house to the new house it’s another $400 deposit!!! the SAME company. Are you kidding me?? She said oh we’re ending your account and starting a new account because it’s a new address. Uh what?!? SCAM!!! So be ready to pay another million dollar deposit to transfer your electricity through the same company because they decide to end your account every time and make you a new one like your a new costumer. Absolute joke and Florida needs to do better.

Why do they add a 600dollar security for being late on my bill when it's hard enough to keep my regular bill paid let along 600 more

I called in to sign up for new service and I know I was talking to an AI voice agent. I even asked it if it was AI and it was trained to lie,telling me it wasn't. I've been in the industry for years and have extensive knowledge in this area. Furthermore, I was then directed to a promotions representative from what sounded like another country and after repeating myself four times that I was not interested, I was forced to hang up because this person would not stop trying to sell me additional products. Duke, you need to do better. That was a horrible customer service experience and you shouldn't be putting your customers, especially new customers, through that kind of sci-fi experience.