DubiaRoaches.comReviews of dubiaroaches.com

Customer service was very poor and unhelpful. Will not be using them again. Arrived DoA..included pictures.

They cancelled my cricket order because they didn't have that size in stock. Instead of reaching out to me to see if I could go with a different size, they cancelled the order, but didn't even contact me to let me know. I only found out because the FedEx tracking info said the shipper cancelled the order. I had to email them to see what had happened. This is really bad business when they know animals are depending on that food arriving. They waisted almost a week of my time. Now I'm left trying to find another place to order from only to have to wait several more days for that to arrive. I will not trust this place with my business ever again.

Horned Worms(24 count) We have a full grown bearded dragon(Bella). I need large worms for her. She loves her green horned worms. We always order next day shipping for horned worms. I have never received them whole. Always many dead :( This time they sent the smallest worms I have ever seen and unfortunately all arrived dead and not only the tiny tiny worms but eggs also. WTF I will Never order from you again!

Have been a Customer for a couple of years but the last 6 months have been awful has been awful,twice now I have paid for 2 day shipping and there rep Courtney never gives you an answer and blames FEX x I will not be buying from them again 40.Plus on the last 2 orders and a problem with both.

I have never seen a company run so bad . Your customer service is non existing. Can't speak to a person. Get no response regardless of the problem. They always try to hide behind the fact that you can't call them so they answer whenever they want . Try contacting the owner I guess he don't care . Been a customer for 10 years . Your service manager Courtney is the worst . Don't do business with them !

I DO NOT RECOMMEND THIS COMPANY!! I ordered 100 xl discoid roaches that are supposed to be 1.25” at the minimum for my full grown beardy they were 1/2-3/4 of an inch at best. I contacted the company they said they needed photographic proof so I sent photos, they then gave me an unrealistic instructions that I need a 1” CLEAR tube present in the photo that they DID NOT PROVIDE. This is not the way to conduct business by any means necessary, NO ONE should have to jump through hoops to get exactly what they paid for.

They ship live animals in a bare box with 0 temperature control. IF you have photo evidence, they will still deny your claim. They are criminals, im contacting BBB my local news and hoping the CEO sees this. Their customer service is abhorrent and whoever is mailing LIVE animals without temperature control should be jailed. DO NOT USE THIS COMPANY. They are too big and do not care AT ALL. I will tell every distributor and customer I can to avoid them.

30% or more of my fairly large order were incorrect sizes. A size or two under in price range. Thought it was a mistake but upon looking other people have made the same complaint. It was never corrected or addressed, just the two dead containers of mealworms which I was given credit (in points which is dumb). Pretty dishonest and the lost me as a customer at least as far as bugs.