DubiaRoaches.comReviews of dubiaroaches.com

Recieved my 200 dubias. Ordered 100 large 100 medium. They arrived alive and proper sizings. Came with egg containers inside of a vented typical insect cup.

I purchased an almost $50 mercury vapor bulb recently and it is not as advertised. It barely puts out ANY uvb according to my uvi meter. Guess I’m SOL since they don’t accept returns even when an item is defective.

Terrible experience with this company. We have ordered from them three times. The first time was great, second time micro size roaches were sent instead of what we ordered. They said it was "normal" to get variety. None were the expected size, definitely not a variety. We let it go and tried again with the black Friday sale. We received almost 50 less than the 300 we ordered. I contacted the company, 11 emails later, they begrudgingly agreed to give less than half of what it would cost to reorder the missing ones and said they shouldn't even do that. They have awful customer service and won't take responsibility for what probably was a simple mistake.

The enclosure I ordered arrived with tons of shipping damage. Dubia refuses to replace the item and will only send replacement parts that I can prove don’t function. I didn’t pay almost $500 for a scuffed up enclosure and I don’t trust the stability considering how extensive the damage is.

Usps shipping. I never got my $79 order. They are probably crawling all over the post office. I hope this company goes out of business if they can't learn the shouldn't use the world's most unreliable source of shipping to ship live bugs.

Terrible service and shipping is beyond slow. They lie and say 2-3 day shipping and instead it takes 2-3 weeks. About 15-20% of roaches are dead on arrival. Not willing to make it right for slow or lost shipments.

Received dead roaches in my order that they sealed in the lid before sending. Talked to customer service and they said sorry and order again in the future. Will never buy again since dealing with their horrible customer service. Trash company.

The owner is beyond unprofessional, I stopped ordering them due to a customer service issue and while giving my feedback on a bearded dragon page the owner decided to comment stating that I was the problem, the interaction I was referring to didn't happen. then he proceeded to take a screen shot and post it to his facebook page stating (bet they didn't expect this response) Blasting me. The whole interaction was extremely unprofessional and beyond unnecessary, I am entitled to feel a specific way about the service I received and to be able to express my opinion about the company and my issues. However the company will use intimidation, sarcasm, and being a joke to them because I don't recommend them. instead of accepting not everyone recommends their site. This company has a F rating for the BBB and its clear as to why. please use caution when purchasing from them and publicly disagreeing with them. Look up reddit reviews he does this alot