DubiaRoaches.comReviews of dubiaroaches.com

Multiple orders in a row are missing bugs and or they're dead. Dubia didn't add my phone number to my replacement order so post office couldn't tell me there was a delivery, so I wasn't aware they arrived for several days. Tracking was only showing info on original order. My pet is hungry. For the expensive cost, they shouldn't be having so many issues. A mistake is one thing, but Multiple times is aggressive incompetence. Not sure what's going on there

30% or more of my fairly large order were incorrect sizes. A size or two under in price range. Thought it was a mistake but upon looking other people have made the same complaint. It was never corrected or addressed, just the two dead containers of mealworms which I was given credit (in points which is dumb). Pretty dishonest and the lost me as a customer at least as far as bugs.

They used to be on point with live insects and shipping. Now, sometimes i will have less insects than what i paid for. if I pay for Fed Ex 2 day shipping, it takes 4 days to get it. I could have paid less for regular shipping. What a rip off. It was too good to be true.

First, I bought a 75 count of dubia roaches. I received about 50 instead of 75, but they apparently have sent me another order of 75 to make up for it which was nice. But then also with that order, I ordered a 120 gallon enclosure. Just received the item and wow it was terrible. Two pieces were cracked/smashed. The screws are TERRIBLE, they strip immediately. And the enclosure itself is flimsy. I contacted the customer service who replied quickly. But the best they could do is either send me some of the parts or give me $25. For me the customer service was great, but not really worth it for what you’re getting from them. I wouldn’t waste your time, spend the extra buck and get better quality food/enclosures.