DTLRReviews of dtlr.com

This was my first time ordering from DTLR, delivery time was fast but the ink alarm was still on the clothes.

I PLACED AN ONLINE ORDER FOR SOME JUMPMANS .. @ $39 THEN NEXT DAY ORDER WAS CANCELED FOR LOW STOCK BUT WEN IN FACT I WENT TO CHECK . I WAS ABLE TO ORDER N NOW PRICE WENT UP TO $59 . IT DIDNT MAKE SENSE Y HAV SALE THEN RAISE PRICES .. WAT KIND OF BUSINESS IS THIS. I WONT SHOP HERE N I WILL TELL EVERYONE ...

I ordered from this company in November 2025 they never shipped the item. After several phone calls and emails they agreed to send me a refund. After a couple weeks they sent reimbursed part of the money. I'll use the site again.

I ordered two pairs of Nike Air shoes for my son. They were the wrong size and I returned them by mail the next day. To my surprise I was only reimbursed for one pair of shoes. Their warehouse says only one pair was returned which is a total lie. They have thieves working in the warehouse apparently likely selling the stuff on eBay. Im utterly disgusted with this company and would never purchase from them again.

I am writing this review to warn future customers about my terrible experience with DTLR and their extremely poor customer service. I ordered three pairs of shoes totaling nearly $200 for my daughter before Christmas, expecting everything to arrive on time and in proper condition. Instead, when the package arrived, they only sent ONE shoe in the box — not a pair. Just a single shoe. That alone is unacceptable. Getting help from customer service was almost impossible. No one answers the phone, and it is extremely difficult to get in touch with a real person. When I finally did reach someone, I was shocked at how unhelpful the company was. Not only did they fail to take proper responsibility for their mistake, but I was also forced to pay for return shipping out of my own pocket, even though the error was completely theirs. To make matters worse, the only solution they offered was 20% off a future purchase, basically asking me to give them more money after they already messed up my order and my Christmas. This experience was stressful, disappointing, and unacceptable for a company of this size. DTLR has some of the worst customer service I’ve ever dealt with, and I will never shop here again. I strongly suggest that anyone considering ordering from DTLR think twice.

I ordered three items on 12/17/2025 and have yet to receive the third item. I can't get anyone on the phone because it hangs up on you automatically. NEVER ORDER ONLINE FROM THIS STORE EVER. you can't get in contact with anyone to resolve any issues. I need my money back at this point.

Bunch of scammers.Don’t spend money with them. I paid for 2 days service for a pair of jeans twice and both times they weren’t on time.This last one I haven’t received even though it is 5 days now

I placed an order for three pairs of sneakers on December 8, 2025. The first two pairs were delivered on December 10 and December 11, but I have yet to receive the last pair as of December 16. Customer service has been a nightmare. The automated chat does not connect you to a live agent, and when you call the 800 number, they never let the phone ring during a callback. This ensures the call is logged as them calling back, but it leaves you waiting without getting the help you need. I have already spent over 20 minutes on hold, despite being told the estimated wait time was only 9 minutes, only for them to hang up on me. This is my second attempt at trying to reach a live person on the phone. What truly frustrates me is that my order status shows it is pending as partial, yet I received an email requesting pictures of all the products, packing slips, and original boxes. Why should I have to do all of this additional work when my order clearly shows that the last pair hasn’t even shipped? I will not place another order online with DTLR again.