DTLRReviews of dtlr.com

I would give this store a zero if I could. The customer service is horrible, the staff is unfriendly and dishonest! They will refuse to give you a refund even when they are at fault! They would rather force you to take a merchandise credit! How dare you choose the way someone spend their money. I will never go to this location again and possibly no other. I’m very unhappy with this retailer(for sure Sunday location in St. Paul, MN).

First, I wish you could leave a no star review. I am completely dissatisfied with DTLR’s return policies. I was told to pay a pair of shoes off and I would be able to come into the store for a full refund. I did as instructed when I arrive at the store to do a refund. They tell me they can only give me store credit. There’s a disconnect between DTLR stores and corporate policy. I was sold a pair of shoes. They put the shoes into a different box and would not return it because they said it’s not the original box. I ordered my son one pair of navy blue and white dunks to match his navy blue uniform but the box says black and white dunks. This is the same box that I picked the shoes up in. I don’t know how I’m going to use the store credit. I do not want to buy anything else from DTLR. I will stick with the normal suppliers such as champs, foot action save your money. Don’t waste your time.

Horrible experience. Sent my 11 year old for basketball shoes I had to work. Her dad ran her up to DTLR. He does not know her size so they measured her, they bought shoes and came home. Soon as I seen them I knew something was wrong. They are three sizes to small and used. Definitely wore prior. No one in my house can fit these shoes to wear them. Went in to exchange, they refused to exchange because not in original condition. Which I agree they are not original condition, someone wore these shoes. They are original from when purchased. I literally need to wash them just to donate. We never wore these shoes. What I can not wrap my head around is after measuring why size 6 1/2. She wears 9. Almost feels intentional. No way measured and came up with 6 1/2.

Trashy, Rude Customer Service employee!!! If you don't like your job, get a new one!!

Ordered a 120$ pair of shoes , only to finally get them they are 2 right shoes.. asked could i return to store , they said they can’t take back defected shoes in store, but the shoes are not defected they just two right shoes, now I have to wait to ship them back 😂😂 you can’t make this up .. I’m sticking with footlocker & finishline from now on

2 stars only because I actually got the item. Shoes were packaged in a XL box so they were out of the shoe box upon opening.

I ordered 4 pair of shoes, but only received 3 out of the 4. I have been calling, and have been hung up on repeatedly, after waiting 20 mins. I also emailed them, only to be told, that they've delivered my package, and they are not responsible for stolen or damaged items. The problem is that the missing shoe was never packaged or delivered. I want the shoe, or my money back for the shoe. At this point, the company has my money and the shoe.

If I could make this a 0 I would, I ordered shoes from these people just for them to send it to a completely different City and I called them 3 separate time and waited 20 minutes each call just to be hung up on each time , I will never Do Business with this company again and I’m going to advise other people not to either extremely poor customer service .