DTLR VILLA is home to all the hottest trends and exclusive releases in urban and athletic fashion. Shop the latest from Nike, Jordan, adidas & more. Join the movement today!
DTLR (dtlr.com) has 102 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Daylon
Terrible experience and customer service isn’t any greater. Ordered 2 pair of jeans as a Christmas gift to a loved one, only to receive 1 of the pairs. Hard to even get in touch with anybody to begin to resolve the problem. Absolutely poor all around. Don’t do it.
Jean
We went into the DTLR in clinton md and our sale person Javon was amazing he did not have the shoe I wanted but he went above and beyond to try to fine the shoes I wanted and to get to checkout and Lisa still sent us out with amazing customer service thank you DTLR it was a great experience
kugitbuilt
UPDATE: SHOES GOT DELIVERED, FEDEX AND USPS miscommunication! i ordered a shoe on OCT 29 2025 and i Paid for shipping, DTLR use fedex smartpost. Waited 1 month and item didnt move, contacted usps and said Fedex didnt have update the shipping so i contacted fedex and told me they dont have the label for usps to pick up and deliver to me. Fedex told me they still have the shoes but i have to contact DTLR, so i contacted dtlr but they keep saying its lost.i got my refund but i rather have the shoe.
Scott P.
Don’t order from here. A colossal mix up on my order. On more than one occasion. Seems intentional to steal from lazy customers. Takes forever to get a refund, IF you get one at all. You’ve been warned.
Cj
Great customer service from all workerCalled to see if they had the shoes. Had trouble picking them up they there magic n I got mi js
Bipolar R.
LOOK AT ALL THE REVIEWS. NO ONE IS LYING. THIS COMPANY SUCKS AND SHOULD BE CLOSED INDEFINITELY DUE TO POOR SERVICE, TERRIBLE STAFF MEMBERS AND PISS POOR MORALE! Don’t shop with DTLR. STOCK X OR ANY OTHER SHOE COMPANY WOULD BE A BETTER OPTION TO ORDER FROM!
EMILY
I recent order 3 pair of shoes online for my daughter size 11c i double checked to make sure i had right sizes before placed the order the shoes came and they was all the wrong sizes they sent me all sizes 11 in woman so i sent the shoes back and they resent my order back out the shoes just got delivered the uggs was just thrown in the box look like a have display shoes and the other pair is ones and they are dirty look like they been wore i very upset with dtlr and no longer be shopping with em
Sharon M.
I paid extra for 2 day delivery and now it has been 9 days and I haven’t received my package yet this is the worst service ever
