DTLRReviews of dtlr.com

Dtlr online experience is garbage. I’ve order 2 pairs of Jordans recently and they both have been worn even had chewing gum and marker on them. Customer service don’t really care about the condition of the items you’ve received. Just simply want pictures of the bullshit you got from them. Overall online experience is trash and needless to say just shop Nike Hibett JD Snipes for a perfect experience. No need to overnight the shipping just to end up returning major disappointment. Items shipped from the Augusta Mall in Augusta GA address 3450 Wrightsboro RD Space1460.

I was hesitant and nervous about ordering from DTLR because of the reviews I had read online. I decided to give them a try anyway, and I'm glad I did. The ordering process was smooth, the delivery notifications were accurate, and my shoes arrived quickly. They were exactly as pictured on the website and came in brand new condition with the original shoe box. Despite the many negative reviews, I had a great experience from start to finish and will definitely be ordering from DTLR again.

Piss poor customer service. Having a delivery issue, customer service rep presented herself aggressive with an attitude for no reason as if it's her lost package. Complete waste of time on the phone for 4 days with no resolution. This is ridiculous. I will never shop with this company again. I hope they go out of business.

0 stars. Online shopping from hell experience. Placed an order on April 1st for $39 (after shipping and taxes) for a hat. First time ordering from this company. April 8th (8 days later) comes along, I think hmm I should check the tracking on that order, sure enough the order hadnt even been dropped off at Fedex, only a shipping label created. It is now April 9th, still hasn't been dropped off. Over the last 2 days I've sent multiple emails, called multiple times within business hours, only to be on hold for 30 minutes until an automated message plays stating their business hours then hangs up the call. DTLR has done absolutely nothing to respond or communicate with me. Going to write a complaint with the BBB and file a chargeback with my bank at this point because I absolutely cannot get ahold of anyone from this company.

Will never shop this company again. Shipped my package with an entire pair of shoes missing. Invoice makes it look like shoes was shipped but they weren’t. I can’t get in touch with an actual person. No response from email or live chat and the phone number, no one picks up. Horrible establishment, im about to put in a claim with my bank for a refund.

Would give zero stars if possible no Matter what location I’ve gone to the people have the worst attitude ever do not answer store phone or customer service number terrible company all together

DO NOT EVER ORDER FROM HERE. SCAM SCAM SCAM. They don’t ship your order. If you email they don’t respond. If you call it says wait a certain amount of time and then after 20 minutes it HANGS YOU UP. NO ONE RESPONDS. THEY TAKE YOUR MONEY. THEY ARE FRAUD.

I purchased two Nike Sweatsuits for my husband. He didn't care for the colors or the style, so I went back to the store after calling the Customer Service Number Several Times, NO answer. They was very rude at the Bessemer Alabama Location. She said to the other associate, these people are crazy, referring to me after I ask for a Refund. I didn't understand after making a purchase with a Debit Card, I couldn't get my money back?? They was very rude...again! She called someone on the phone to explain to me that do not give money back under any circumstances. I wish they tell u that before they take ur money. I will NEVER DO BUSINESS HERE EVER AGAIN! $286.00 Wasted MONEY!